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Business Profile

Log Cabins

Schutt Log Homes, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Schutt Log Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired them to design and cut wood for a custom timber frame house. This was contracted July of 2023. With promises of three separate loads of wood and the house to be built ( builder to be contracted by us) and under roof by the following December 2023. We got our first load in October promises of the second load with excuses lasted until February February 2024 when we finally got our second load because of excuses and unwillingness to have proper communication with the company, we were unable to get a builder scheduled to build for the house due to the supplier (******* owner of Schutt log homes) not giving us the materials as promised. We decided to cut our losses in February 2024 and cancel the third shipment, although it was never scheduled and was never cut to be delivered. We are now left without a house to build and an incomplete amount of wood to build a house. Upon conversation and email with the owner of the business, he offered no resolution except for to wait for the third shipment and pay in full or cut our losses and cancel the third shipment. we chose that route because we could not trust him and we did not have a builder at that point because of his actions.

      Business Response

      Date: 04/16/2024

      Schutt Log Homes strives to keep our customers happy. We sent the first truck of material to this customer 2 months earlier than the contracted date. The contract stated the 1st delivery would be the week of 11/23/23. The first truck was sent on 9/28/23, 8 weeks ahead of schedule.
      The second truck came on 2/8/24. This truck was 45 days late. Schutt Log Homes apologizes for the delay, but as outlined in the contract (on page 2), weather conditions significantly impact our production, affecting both our mill operations and the logging activities required to procure timber. For the safety of our employees, mill operations are suspended if daytime high temperatures fall below 20 degrees.
      Regarding the final load of material, it was not sent because they never paid for it. Schutt Log Homes invoiced on 2/12/24 The customer chose to cancel the contract on 2/20/24. This was only 12 weeks after the contract date.
      The contract signed; also states we will try to send a truck every 2-3 weeks. We were only 4-6 weeks behind. In the construction world, this is completely within acceptable limits.
      Schutt Log Homes was surprised the client chose to cancel the contract after they had received 2/3 of the project and the final load was to be shipped within the next 2 weeks. It is apparent the customers did not have a clear understanding of the building process and how the construction industry is currently booming, making it difficult to find contractors.
      Schutt Log Homes remains committed to fulfilling the contract and is prepared to send the remaining materials to complete the kit as agreed upon.

      Customer Answer

      Date: 04/16/2024

      These attachments are the proof of forecast of January 2024 in dispute of his working days for his company that he stated. Also, Customer reviewed back up his ongoing issue for the same complaint that I have.

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