Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired **** ****** and his company to complete a home renovation in January of 2023. **** quoted us $89,100 to remove two partial walls and replace with steel beams. Paint existing cabinets and paint walls, add new countertops and backsplash. To refinish hardwood floors, complete electrical and drywall. ****** and his workers started demo on 1/11/23 had steal beams in by 1/26/23. He talked us into ordering a new island as he said it would cost about as much as painting. We waited for an inspection on an inspection, but overall fairly smooth. Then we for got to the part where we needed to start putting it all back together and I had to beg **** to get his workers to my house. I asked doe painters? They finally show and they tell us we have lead paint so instead of using the old crown and trim we have to order new, which wasn’t a big deal, but then set us back 3 weeks. Then he has his electrician put in a spot for my light fixture over the island, but doesn’t take into consideration the countertop. So when the countertop is added the hole is now not centered. When I ask him about it he says it is personal preference and I told the electrician where to hang it. I told him to please fix it and when the electrician shows up **** is no where to be found, I ask the electrician if it is customary to hang off center and he says no always centered. So then **** calls the electrician and says if they ask you to move the light fixture don’t. It got moved, but we still have a hole in the ceiling. I also asked about invoices from the subcontractors. Our HVAC bid was always $3000. Then once I asked about the invoices it was now an extra $1000 I called the HVAC company to ask and she couldn’t find my address in their files. She asked me for the invoice number. I provided that and the invoice number was connected to a different address then our home address. He charged me for $1900 for
  Painting and the invoice he sent me from
  The painter was for $1350.

  

  Business Response

  Date: 06/19/2023

  In Response to the complaint by ****** and ******* ********, our position is: 

  -The client refuses to honor the contract they signed 

  -The client refuses to pay their bill in excess of $8,000.00.

  -The client added $43,223.65 in extra work but now refuses to their invoice for work the is required to complete the job.

  -We have been in constant contact with the client including providing them with a complete job reconciliation on May 25th showing them where every single penny went on their job (attached)

  -Client has called every single one of our subs only to find out they were billed correctly and, in several cases, billed less.

  -Client has resorted to lying and making false accusations and claims in an attempt to make us look dishonest

  -Client continues to demand work be done they have not paid for and have made clear they will not be paying for 

  Our position in the matter is to get paid on our overdue invoice, we have no intentions of continuing any work as they will not honor the agreement.

   

  Customer Answer

  Date: 06/20/2023

  In reference to the $4000 bill, I have asked repeatedly for an explanation as to why the estimate was $3000 and what changed with the work that added an extra $1000?  I have yet to get a response.  The scope of the HVAC never changed.  I am just looking for a reason the bill increased by $1000.  
  

  We have never refused to pay our bills we have always just asked for the details behind the bill.  The painters invoice is $1350, yet he keeps trying to charge us more.  I just want to pay for what has been completed at my house.  We have paid $8000 for our floors to be refinished, they look beautiful, but at our sink ****** removed corbels after the floors were finished and we have two squares where the floors are not refinished.  **** and his team made a mistake and should have removed them before the floors were finished.  I understand it was a mistake, but not my mistake.  It needs to be finished correctly.  He had the electrician hang the lighting pendent above the island before the countertop was in.  Was the countertop came in the pendent wasn’t centered.  He called the electrician while he was at our house and told him not to move it.  We have a hole in our ceiling.  He is saying he won’t fix it.  We understand mistakes are made, we just want **** to take responsibility.  I hired him as the Finley custom design.  I expected it to come out the way he promised it would.  We asked **** in several occasions to sit down with us and go over the invoices and he has refused.  I sent him and email on 6/19 letting him know I would pay $5444.99.  That I would be willing to consider payment of an extra $1000 for HVAC if he could explain what we added or what wasn’t accounted for in the original bid.  He hasn’t been able to tell me that.  

  

  Business Response

  Date: 06/28/2023

  In Response to the complaint by ****** and ******* ********, our position is: 
  -The client refuses to honor the contract they signed 
  -The client refuses to pay their bill in excess of $8,000.00.
  -The client added $43,223.65 in extra work but now refuses to their invoice for work the is required to complete the job.
  -We have been in constant contact with the client including providing them with a complete job reconciliation on May 25th showing them where every single penny went on their job (attached)
  -Client has called every single one of our subs only to find out they were billed correctly and, in several cases, billed less.
  -Client has resorted to lying and making false accusations and claims in an attempt to make us look dishonest
  -Client continues to demand work be done they have not paid for and have made clear they will not be paying for 
  Our position in the matter is to get paid on our overdue invoice, we have no intentions of continuing any work as they will not honor the agreement.

  Customer Answer

  Date: 06/28/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I sent a check to Finley construction for $6701.86. He sent an email back saying that wasn’t the correct amount.  I asked Sean, the owner to provide to me what changed on the HVAC work from the $3000 bid to the $4000 invoice.  He has not answered.  We added extra work, but nothing to the HVAC.  I have a right to know why I am paying an extra $1000.  For some reason **** refuses to explain.   I don’t want him to finish any work, but I do want other consumers to know that this business doesn’t follow through on their side of the contract.  I paid $8000 to finish my floors and they are not done.  I paid $2500 for a new opening in my hallway that had a chair rail that was left with tape holding it up.  I have a hole in my ceiling that is there because the light fixture was hung and not centered on the island countertop.  I keep hearing dim **** that we aren’t abiding by the contract.  We are, why doesn’t he have to?  

  
  
  
  Sincerely,
  
  
  
  ******* ********

  Customer Answer

  Date: 06/29/2023

  How can this be closed if there is no response on why our bid for HVAC was originally $3000 and final invoice was $4000, yet no explanation as to what changed from bid to completion.  I am not willing to pay an extra $1000 without the contractor explaining what I am paying for.