Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/6/2024 Signed contract for a demolition and partial renovation of the small, 5 ft by 9 ft master bathroom. They would demo 3 walls, convert the bathtub to a shower with expanded base (installing "Onyx" walls and base as well as fixtures for the shower), add electrical outlets, add lighting, add venting with heat, insulate outside wall, move toilet drain to code, replace sink hot & cold pipe valves, and remove popcorn ceiling and repair or replace.***** Lapides said completion would be in a few weeks and took a $4,000.00 check downpayment. Planned start date around Halloween.10/21 Met with ***** at Premier Plumbing to pick out shower head and all accessories. ***** is a "no show"10/21 ***** comes to get $10,000.00 check for supplies. He will bring plumber and electrician next week. No show of anyone next week.***** has 4 different family emergencies 12/16 Signed addendum to add decorative tile over shower wall. Start date for demo Dec. 26 & 27 with remodel on Dec. ***** contact until 1/3/2025 Called **** and he will bring electrician by on ********* show 1/6/2025 - 1/7 **********. Not expected. No communication.1/8 2 workers called off 1/9 No contact continued promised starts with either "no show" or no contact 1/17 "Hard" start date Jan. 22 at 10 or 10:30. Arrived @ 11:35. Lunch at 12:05 1/24 $5,000.00 Check Totaled ***** hours of partial demolition (bathtub is still here)After repeated promises of the Electrician from Brighton Electric coming, ***** and the electrician came by on 1/30/2025 No response to repeated text 2/13 Email from Brighton Electric that they have not heard from **** since 1/31 Many more text with no response.Calling ***** and office numbers with no response.Texting asking if anything was purchased for the project...No response.Sent letter asking for refund.During this time, we moved out of our bedroom anticipating work on the bathroom. We finally moved back into our room. Still no Bathroom.
Business Response
Date: 06/06/2025
We sincerely apologize for the inconvenience and will issuing a FULL refund.
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