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Business Profile

Hotels

The Lodge of Four Seasons

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Lodge of Four Seasons's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Lodge of Four Seasons has 2 locations, listed below.

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    • The Lodge of Four Seasons

      315 Four Seasons Dr Lake Ozark, MO 65049-6815

    • The Lodge of Four Seasons

      PO Box 215 Lake Ozark, MO 65049-0215

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purH3236**3434**31313530H a gold membership *************************************** 2007. I also brought a lot with membership. I have sold the lot -(September 23, 2024) and was told that I would get a full refund in the amount of $22000 in thirty days. I was told that the General Manager has ok the refund and as of 10/10/2024. I got a call today that the General Manager didn&#**;t approve the refund of $22000. I want my full refund of $22000 that is due to me asap. I have been dealing with Ms. ******* membership director-Email-************************ telephone#************.

      Business Response

      Date: 10/22/2024

      Better Business Bureau
      ***************************
      ************************

      Dear Better Business Bureau,

      Mr. and Mrs. ********** did purchase a membership at the Club on August 3, 2000, including a refundable membership deposit. They have been in contact with previous management throughout the years in an attempt to receive their deposit back earlier than agreed to in their Membership Agreement and according to our Membership Plan. According to the documents, each member who wishes to resign before the 30-year maturity date (30 years after joining),will be placed in line to be reissued and refunded 30 days after their membership has been reissued.
      Approval was granted to give the Lodderhoses a refund for the amount they are entitled. They have been informed we will be refunding them, and the process resumed.

      Respectfully,

      The Club at **********

      Customer Answer

      Date: 10/28/2024

      Complaint: 22407877

      I have reviewed the business' response and am rejecting it because: for almost 2 years numerous staff members including the company *** has promised me in writing a full refund of my $22,000 golf membership fees.  Now they are only offering me a partial refund of $12,500.



      Sincerely,

      **** **********

      Business Response

      Date: 11/07/2024

      The Lodderhoses are entitled to a refund of membership deposit less any outstanding balances and not to exceed the current rate of initiation fee per their membership agreement. At this time, our Full Golf memberships are selling for $12,500. Please find supporting documents attached including their signed Membership Agreement and our current membership offerings.

    The Lodge of Four Seasons is NOT a BBB Accredited Business.

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