We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV parks

Ozarks Landing RV Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a Campground reservation online outside of the ********************************************************************************************************************************** order for the deposit to be charged. I never confirmed the email. I said please do not book and please cancel the following day which was way outside the 14 day window. They are still insisting that they keep the deposit. It doesnt make sense. Furthermore, on the ****** review the manager or whoever talked about inside the 14 day window. My initial reservation and subsequent cancellation were all made outside of the 14 days. It is hard to read the email from them, but it is highlighted and says please reply to this email to confirm and then further down it states that , I am confirming that they can take the deposit. I never did. I want my $80.51 back.

    Business Response

    Date: 08/02/2024

    The customer has already disputed this charge and lost the dispute.  She is now contacting the BBB.  Please see the attached documentation to support our claim to not refund.  When you click Book Now on our website at the bottom of the screen is a tab to click to read the cancellation policy. It is the customers responsibility to read the cancellation policy prior to booking their reservation.  I have attached screenshots of our website.   The last screenshot in my attachments is the final step before booking.  It states "By Clicking Confirm I have read and agree to the Terms & Conditions and Cancellation Policy.   She had to click that button to proceed.  She receives a confirmation email after she books and if she wants to cancel prior to the 14 days she can but she will not get a refund for the deposit.   We didn't make her click that button, that was her choice.  No Refund is warranted. 

     

    Customer Answer

    Date: 08/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me although they should remove the language in their email stating to reply in order to confirm in order to avoid confusion. 


    Sincerely,

    ***********************************

Ozarks Landing RV Resort is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.