We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

Storelocal Storage Lake Ozark

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spoke to Storelocal last month about canceling my unit / that I have never used - now my account has overdrawn because of another $88 charge!PLEASE CANCEL!

    Business Response

    Date: 11/11/2024

    It is clearly stated in our lease agreement which was signed and acknowledged by the renter that we require 14 days notice IN WRITING to end lease agreement. We would be happy to refund any charges that accrued if renter will provide documented proof of written contact to end lease agreement. Typically renters will contact us via Email which is date and time stamped to provide all parties with clear records of any changes in lease. We are not able to find any such records in our system. As a courtesy we have closed ****************** agreement on November 2, 2024 when he contacted the office via phone call, as noted in our management system.

    Business Response

    Date: 11/11/2024

    Mr. ****** contacted the office on November 2, 2024 to demand a refund stating he never used the rental space. Our lease agreement clearly states that 14 days notice in writing shall be required to end the monthly lease agreement. no such documentation is in our system, if Mr ****** will provide such documentation we will happily refund the $88 monthly charge. Mr. ******** lease agreement has been closed as of November ****** and will not be billed for any further charges.

    Customer Answer

    Date: 11/12/2024

    Complaint: 22505295

    I have reviewed the business' response and am rejecting it because:

    THAT IS TOTALLY FALSE! AND I HAVE THE TEXT MESSAGE EXCHANGES! I did not demand - as stated - I politely requested that my storage unit be closed because I never used it. The conversation was VERY cordial and amicable until the payment was taken! Then I became upset because the agreement - by management - to close (November 2, 2024) was negated.

    Therefore, since the statement, in part, was used that I demanded, I will now refute the $88 charge with my bank as fraudulent / since the charge was done without my authorization - and additionally, this management behavior just created a ****** and Yelp review!

    Dont get upset with me - advocating for myself! Get upset with taking a reasonable and sane approach to the complete opposite of what actually happened.



    Sincerely,

    ****** ******

Storelocal Storage Lake Ozark is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.