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Business Profile

Gun Dealers

Rob's Guns, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from this business on 01/15/2023, it was a Sightmark Wraith Nightvision scope, took it home, installed batteries and the item is defective. At that time I contacted Robs Guns and told them about the item not working which was supposedly a new item. I was told that it was in working order when I purchased it , even though it was not tested in the place of business to verify and I would just have to send it in for warranty. I owned the item for 20 minutes , long enough to install batteries and realize it was defective. i asked for a refund of my money or a replacement that they showed proof it was in working order when it left the store and was denied both

    Business Response

    Date: 01/30/2023

    This matter has been resolved to the customer's satisfaction.
    Mr. ***** ***** purchased the scope on 1/15/2023 at 5:06 pm. He returned to our store the next day, 1/16/2023, and said that his scope was not working.
    Rob, the Owner, personally tended to Mr. ***** and put new batteries in the scope. With new batteries placed, the scope worked. It was an issue with old batteries. Rob showed Mr. ***** that his scope was working after the new batteries were replaced.
    Before Mr. ***** left the store, Rob asked if he was happy with the scope that is now in working order.  Mr. ***** verbalized that he was happy with it. He even purchased more items before leaving the store with his working scope.
    Mr. ***** lodged a complaint with the BBB on the same day that the item was purchased, but when he came in the next day, we took care of it, and Mr. ***** stated that he was happy with the outcome of his scope purchase.
    The matter was resolved to Mr. *****'s satisfaction.
    Thank you,

Rob's Guns, LLC is NOT a BBB Accredited Business.

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