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Business Profile

Fast Food Restaurants

KFC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/7/2025 I went to KFC in ******* and purchased a family deal explained what I liked after driving 30 minutes back home to realize when serving my kids the food that they gave me the wrong chicken. So obviously I called today 2/8/2025 to explain the issue and the first male I spoke to said ohh you did not speak to a manager yesterday and they did not write your name down so we cant do anything. I asked to speak to the general manager her name was ******** and she stated do you have the chicken if you dont I cant help you. I was just shocked at the response I got are you serious. I have the receipt with all the info if needed. I would like either a refund or replacement.

    Business Response

    Date: 02/20/2025

    I have spoken to the consumer twice through our complaint process. We do not offer refunds and have this posted all over, but without the product we cannot provide any sort of replacement or trade in either. 

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