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Business Profile

Online Auctions

Sonicbidder.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 25, 2022 I tried to update my personal information on the SonicBidder . com website and it would not save the data.

    I tried to also delete my personal information and/or account and no such option was available.

    I emailed ************************* requesting that all my data is deleted from their systems and that I do not wish to receive unsolicited SMS/MMS messages that cost me money to receive while I'm roaming.

    The email bounced back as undeliverable.

    I then submitted the request by way of contact form on this page - *********************************** and I still have not heard back, nor has my personal information been deleted.

    Business Response

    Date: 01/19/2023

    Good Morning.  We are sorry that Mr. ************* ******'s information was not received by us. He registered with Sonicbidder . com as a bidder on 05/21/2022.  We can definitely delete his information and he will not receive any correspondence from us. We do not solicit and wouldn't have had his information without him physically signing up as a Registered Bidder and accepting the Terms & Conditions of the sale.  

     

    Customers always have to accept the Terms and Conditions before their information is saved.  I will personally delete his information today, January 19, 2023.

     

    Sincerely,

     

     

    ***** **********

    ******* *******

    **************** ***

    Customer Answer

    Date: 01/19/2023

    Complaint: ********



    I am rejecting this response because:

     

    Your website does not have the functional capacity to either update, or delete personal information.

    All contact inquiries to your business prior to this BBB dispute have not been responded to and your conduct is completely unacceptable.

    I require all my personal information deleted from your systems and the account deleted.

    I require written verification that this has been completed.







    Sincerely,



    ************* ******

Sonicbidder.com is NOT a BBB Accredited Business.

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