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Business Profile

Property Management

Laclede Rentals

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are trying to get us to bend our equipment because of electrical problems that the property is having and if we don&#**;t do it they are going to let us out of our lease. They are trying to let us out of our lease instead of fixing the electrical problems. I want all the electrical plug ins in the house repaired.

    Business Response

    Date: 03/11/2024

    This person kept complaining about the electricity not working.  I had sent the maintence crew over twice before and they found nothing.  This time I told my guy to check it out and he called and said she says if we dont fix it she is calling police.  I took another witness with me to also note the exchange.  I ask her what the issue was   she showed me that if she plugged her lamp in in 1-2 seconds it would fall back out.  I told her if she would just spread her plug prong just a fraction it would be loose.   She began to tell me she would not destroy her appliances because I failed to fix the outlets.  I said what else you got not working.  She took me to a hall way that the lower part of the outlet was not working  I advised my maintence man to fix it.  Then she said there were a couple of others that were loose.   I said I wont fix things that arent broken.  She also complained about a dishwasher not anchored good and my maintence guy did fix that.  THen she said she wanted all of the outlets fixed or replaced.  I said Im not doing that then she told me she would call the police.  I wont be bullied into repairs that are unnecessary.  The apartment is a 20 year old apartment that is compliant with all city codes.  The issue was she was refusing to spread her lamp cord prong by a papers width to make it stay in   She was on a month to month lease.  I have every right to give her a 30 day notice and I did so.   I also included statements from my staff that was involved as well    She said I lied to the attorney general when I said she got Irate.   To me no one is going to call the police unless they are irate.  She did not yell she just stated the threat.  I make sure my properties pass city inspections and when I find something that needs repaired I repair them.  

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