Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While traveling through the state of **, I had an issue with my car dolly. To prevent my vacation delay, I decided to store both my ************ I called KO storage on 12/21/24 to obtain info & was told I needed to sign up online to get the discounted rate. I went online to sign up, it asked for credit card info and stated card would be charged once lease was accepted and signed. It took me to a second page with the lease info and I received an alert from my credit card stating $70.44 had been processed for KO Storage. I hadnt agreed or signed the lease! As I read over the lease it basically stated the company assumed no liability for items stored so I decided I would not store my 2019 Infiniti QX50 and KarKaddy dolly. I immediately called and was told there was no charge to my card and that it was an authorization hold. A few seconds later, the *** stated it was now showing as a processed payment on his end but he would send it to a supervisor to be voided. I assumed the issue was resolved. On 1/1/25 I received another credit card alert that my $114 reoccurring payment for KO storage had been processed. I called and they were closed. I called on 1/2/25 more than 10 times and each time someone would pick up the phone and immediately hang up without saying anything. I called on 1/6/25 and spoke with ***** who stated there was no record of me requesting a cancellation and that a third party often answers their phone and provides incorrect information. I told her that I found an email from the company in my spam folder dated 12/23/24 (2 days after my initial call) requesting I sign the lease to start service thus the company was aware that I didnt sign it or authorize payment for their service thus they shouldnt have taken money. She confirmed this and stated she didnt know why they had taken the money but would request a refund. I still have not received the $184.44 fraudulently taken.

  Customer Answer

  Date: 01/30/2025

  I have called the business at least 5 times since this complaint and each time, Im told a supervisor will call me back and have yet to receive a call. A *** told me that because I didnt cancel my move in within 3 days, they will not issue a refund. I explained that I called within minutes of submitting my info online and NEVER agreed to rent from them. She said they have no record of me calling until 1/6/25 which is a lie. I have attached proof. I got the confirmation email on 13/21/24 at 3:10pm. The lease didnt populate until the following screen. After reading it, I decided NOT to rent from them. At 3:14pm I called them to cancel and spoke to a *** for 8mins, my cellphone call record is also attached. I received an email that I found in my SPAM folder dated 12/23/24 requesting I sign the rental agreement also attached. They never shouldve taken ANY money from me.

  Customer Answer

  Date: 01/30/2025

  I have called the business at least 5 times since this complaint and each time, Im told a supervisor will call me back and have yet to receive a call. A *** told me that because I didnt cancel my move in within 3 days, they will not issue a refund. I explained that I called within minutes of submitting my info online and NEVER agreed to rent from them. She said they have no record of me calling until 1/6/25 which is a lie. I have attached proof. I got the confirmation email on 13/21/24 at 3:10pm. The lease didnt populate until the following screen. After reading it, I decided NOT to rent from them. At 3:14pm I called them to cancel and spoke to a *** for 8mins, my cellphone call record is also attached. I received an email that I found in my SPAM folder dated 12/23/24 requesting I sign the rental agreement also attached. They never shouldve taken ANY money from me.

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KO Storage Company purchased all the storage Unit from W. 32 storage. They failed to contact us we were told that they had our number and they would contact us. This is what the previous owner said. I tried to look them up based on the lock that was on our shed but that did not lead me anywhere. That was just the name of the lock. I received one text message from KO Storage Company on 09/18/2023 from ******* with KO Storage. She said she had a message for me and needed to speak with me urgently. There was no mention in the text message that they would be auctioning my belongings off but they did auction off my belongings that same day. They did not let us know that they were auctioning off our storage shed. I called the number that texted me to inquire about my storage. I was informed that my belongings were sold on 09/18/2023. We were not given and steps given to pay our storage bill. I would like to seek financial compensation from KO Storage Company.

  Business Response

  Date: 10/17/2023

  Dear Mr. ********:
  
  Thank you for bringing this to our attention. Upon acquiring
  a new property, we allow for additional time prior to hosting our first round
  of auctions. This property was purchased on 05/04/2023. Per Missouri Lien Laws,
  auctions can be held after 54 days of non-payment. From the time of acquisition
  to the day of sale (137 days) we did not receive any payments.
  
  Prior to selling a unit, we do our best to find any contact
  information for the individual. We tried multiple times to contact the phone
  number provided by the previous owner, as well as the phone number listed on
  the rental agreement. No email address or physical address was provided to us.
  We did run a legal Skip Trace to find more contact information and tried both
  phone numbers provided to no avail. Our Facility Manager went as far as trying
  to find someone through Social Media channels like ******** to make contact.
  Prior to auctions closing, we had attempted to reach out via
  phone over 10 times and sent upwards of 20 text messages between the numbers we
  had on file.
  
  It wasn’t until the day of the auction that the previous
  owner provided us with a phone number that he believed could also work. We
  tried calling this, but the number was disconnected. We also sent a message
  requesting a call back urgently, which appears to have been received by you.
  
  It is never our goal to sell a unit at auction, and we do
  everything we can to collect payment prior to selling. In this instance, we
  attempted multiple different channels and waited an additional 2 and a half
  months prior to auctioning the unit due to non-payment.
  
  Best,
  
  *****
  *********, District Manager