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Business Profile

Car Wash

Ultra Clean Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Having used drive-through car washes before in other cities, I didn't think twice about going to the one that was close to my home in Independence on 18 Dec. 2024. I drove my car as directed into the metal-sided trough that would guide the wheels through the machine. Nothing seemed unusual as my car was pulled through the wash and rinse cycles of the $15 wash special that day. When I exited to park to dry and vacuum my car, I saw that its driver side rear-view mirror was broken off. I spoke with an employee that was nearby in the paved area, and she took my name and number and said the manager would contact me, I think the next day. I did not hear from anyone in the company. Looking at my phone, I see I called the carwash location the next day and spoke to someone more than 5 minutes. Still no call from the company, I went back on 30 Dec. 2024 and was then told that I needed to fill out a "Damage Report" which I did that day. I was told the manager would look and it and call me back after review with its insurance company. Still, NO CALL from the company! My phone shows I made a call on 14 Jan. 2025 & spoke to someone at the Independence store for more than 11 minutes. Still no info about a resolution was given, nor a good timeline for when I might expect to have the repair done. I must have been told that the manager, *****, is there early every day except Wednesday until about 1 PM so I decided to not try further contact on Wednesdays. I made other calls on 16 Jan., and 27 Jan., both times leaving a message if possible; the one on 27 January was to say that I would be contacting the BBB if I didn't hear back from the company.

    Customer Answer

    Date: 03/18/2025

    Regarding my complaint # ********, attached is a second estimate for repair/replacement of the rearview mirror that was made unusable at the Ultimate Car wash site on Noland Rd/ in Independence, MO.

  • Initial Complaint

    Date:04/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not given an explanation about what I was purchasing and how it was a reoccurring payment. Once I realized what was going on, I spoke with ******* at the Ultra Clean Car Wash in Lee's Summit on ******* ****. ******* refused to refund any money for car washes that I never used, or even wanted. Very disappointed with how business is run here. I bought a car wash pass in July of 2023, and was told it was for 90 days and then expired. It did not expire and continued to charge my account $30 a month, until I checked and saw that $210 had been withdrawn from my account and no washes were provided to me past July of 2023.

Ultra Clean Car Wash is NOT a BBB Accredited Business.

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