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Business Profile

Collectibles

Swan Philatelic Imports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

This profile includes complaints for Swan Philatelic Imports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Swan Philatelic Imports has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year, 2021, I ordered three stamp lots from Swan. It was mail order using their coupon and I included my credit card number for payment. I heard nothing from the company for several months, then early this year, 2022, I received an email message stating that they had charged my account $36.00, That was the total for my ordered items. The message said nothing else, nothing about the items ordered or anything else. I assumed that they were going to send the items, so I patiently waited some more months. Still nothing happened until I emailed the company complaining of the lack of action. In April of this year I received a reply saying "I am out of one of the items. I will ship what I have and refund the rest." Still nothing happened. I waited until September and complained again and demanded the return of my money. Still nothing has happened. Can you help?
      ***** *******

      Customer Answer

      Date: 10/18/2022

      Just to let you know that Swan Philatelic Imports has resolved my complaint, your no. ********.  Today I received merchandise that fulfills my original order to the company.  Thank you very much for your assistance.

      ***** *******

    • Initial Complaint

      Date:08/12/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since December 2021, payment for two boxes of stamps not received and two orders not filled (amount owed $321.50). Despite repeated e-mail and phone requests, and promises made, there has been no progress. This is very disappointing after years of good relations.

      Business Response

      Date: 09/09/2022

      I am going to get this taken care of.

      Customer Answer

      Date: 09/17/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and trust that the promise made by the business owner will resolve this issue in the near future.



      Regards,



      **** ******

    Swan Philatelic Imports is NOT a BBB Accredited Business.

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