Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of BLUSH Boot Camp ********* in Kansas City, MO. The location was "closed" without warning by BLUSH Corporate. It was communicated that our memberships would be cancelled since the club wouldn't operate anymore. My membership and annual enhancement fee is still active. I have emailed several times to request it to cancel and have not received any acknowledgement at all. My credit card information is in the software and I am unable to remove it because there is an active membership and annual enhancement still there. Based on previous issues with this corporation, I do not trust that they will not charge my account future fees.

  Business Response

  Date: 02/05/2025

  As explained to the others that are filing the exact same thing, the software will be deleted in it's entirety very soon and all of you information related the location that is blatantly trying to steal the BLUSH Boot Camp concept, will cease to exists in it's entirety, including all of your information.  Rest assured *****, your free employee membership will not charge you and the software will cancel everything out for you very soon. 

  Business Response

  Date: 02/07/2025

  All of her membership attachments have been removed and canceled. 

• Initial Complaint

  Date:01/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of Blush Boot Camp. In 2013 I was diagnosed with a medical condition (IBS) which has been managed under the care of my doctor. Over the past year my medical condition has worsened. It was noted that high impact exercise aggravates my medical disability. My doctor advised that I cease from participating in activities that aggravate my medical disability. Hence, my doctor wrote a letter to Blush Boot Camp with his medical recommendation that I cease boot camp classes. Blush Boot Camp decided that my condition does not qualify as a permanent disability and has communicated that they will not honor my doctor's recommendation. Blush Boot Camp is not a medical facility or in a position to make a medical diagnosis. My condition, as noted by my doctor, is a lifetime condition. It is a permanent disability. Please see the attached letter. Per the terms of my membership agreement, I am able to cancel my membership with a doctor's note, noting a permanent disability. My condition, as communicated by my doctor is a permanent disability. Blush Boot Camp must honor my doctor's orders. I asked Blush Boot Camp to terminate my contract for the remaining term, which they are refusing to do. This is unacceptable.

  Business Response

  Date: 01/21/2025

  This appears to be a misunderstanding.  The letter from the doctor is explaining that "high impact" workouts are prohibited, so we explained that we would remove any "high impact" exercises from the workout routine per your doctor's orders. The letter did not explain that ******* was permanently disabled from exercising.  If that's the case, then we need a letter indicating that.  We are following the orders from the doctor to remove the high impact portions from her exercise routine. 
  
  
  

  Customer Answer

  Date: 01/21/2025

   
  ********** ********  
  I am rejecting this response for two reasons as noted below: 

  1. I already have taken the low impact alternative which has not helped my condition. It further aggravates my condition.

  2. My contract states, "The member may cancel this Agreement if the Member becomes permanently disabled with a letter from their physician indicating that they are permanently disabled, and they will not be able to continue any physical activity." The letter from my doctor (as was inclosed with this case) state that my condition is a lifetime condition. This is a permanent disability. My doctor opines that a high impact workout will cause a decline in my health. Thus, I am taking a very conservative approach with my doctor recommendation to preserve my health. I will not take any boot camp classes at all. 

  
  ********** ******* *********

  Business Response

  Date: 02/07/2025

  Here is the latest communication showing that she has agreed to follow the cancelation process. 

  Customer Answer

  Date: 02/07/2025

   

  ********** ********
  The case can be closed. However, I am not satisfied with the. response. 

  I am rejecting this response because the verbiage in the agreement which states that a doctor must state that I cannot perform "any activity" is vague and does not allow for coverage of conditions that are truly due to disabilities. The statement in the contract states "any activity" which is very broad in nature.  By definition, "any activity" means he condition in which things are happening or being done. The only condition that would fit this definition is death. Thus, we believe the statement in the contract represents a fair and unethical business practice to bind customers into agreements where they cannot comply, except with death. This represents deceptive business practices, to which future consumers need to be aware. My complaint still stands and will be addressed further with counsel.
  

  ********** ******* *********

  Customer Answer

  Date: 02/07/2025

  This statement corrects/clarifies a typo in my previous communication:

  Thus, we believe the statement in the contract represents unfair and unethical business practice to bind customers into agreements where they cannot comply, except with death. The contract is deceptive and unfairly misrepresented. The contract is included in the case for reference.

  Business Response

  Date: 02/11/2025

  Completely untrue and it explains that it can be canceled for permanent disability or provides extended freeze time for medical reasons. 

  Customer Answer

  Date: 02/11/2025

  
  Complaint: ********
  Please close the case. 

  
  I am rejecting this response because:

  The issue is now being handled by a lawyer for the purpose of a lawsuit. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a free session at Blush Boot Camp in August 4, 2024. I was only able to attend 1 free session. After the free session, I decided to join. I attended 3 more classes. The last 2 classes became harder for me. I had bacterial meningitis in 2011. I had parts of my fingers amputated and all of my toes amputated. I have balance issues as well as being able to fully grip ahold of anything. I discussed my concerns upon attending the classes. I was told modifications could be made for me. Modifications were made, but I still had problems. I understand that I signed a contract, but I was under the impression I could opt out after 30 days. I did not realize they required that I attend 12 classes before being able to opt out. My request to cancel was within the 30 days although I did not attend 12 sessions. I am requesting to cancel my membership due to my physical limitations and automatic credit card charges be stopped prior to the next charge on 10.03.24. Thank you.

  Customer Answer

  Date: 10/06/2024

  I received a message from Blush Bootcamp on 10.02.24 stating my membership has been canceled.  Then, my credit card was charged.  I contacted them and they said my membership was not canceled.  

  Can I dispute the charges with my credit card company?

  What happens next if they don't respond to you?

• Initial Complaint

  Date:05/03/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for what was advertised as a 21 day free trial to Blush Boot Camp. After the 21 day trial ended, I was charged $99.99 for the 21 day trial. I was told that the trial was only free if I attended 10 sessions. I did not attend 10 sessions. Apparently, this stipulation was in the fine print of the agreement. It is quite deceptive to advertise a free trial and then charge for it because of a clause in the fine print of the agreement. This is false advertising since it is not a free trial. The false advertising is particularly blatant because their ******** ad (attached) says "no commitment". I did not realize that by signing up for the trial I was commiting to complete 10 sessions. I thought I was making no commitment, financial or otherwise.

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I joined Blush Bootcamp, I was told I had to pay the membership fee and activation fee. It was disclosed to me that there is a yearly fee and that is due every July. I joined in August or September during their pre-opening event/special. When I paid my dues at the time of joining, I was charged the yearly fee....The gym did not open until January and the dues are scheduled to come out again in July---I am being charged a yearly fee that I should not have been charged inquired about this with other locations and have been told that I should not have been charged this fee, however the manager/owners refuse to refund me the money they did not have the right to charge me at the time of joining and/or was not disclosed to me to pay at the time of joining.

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started in April of 2021 and fulfilled my one year with contract with them. I started have a disc slip out in my back and my doctor told me not to do anymore exercise as that a Blush. In March of 2022 I told Blush in Lees Summit that I couldn’t continue and would like to cancel my membership. They advised me to send an email to [email protected] to cancel I did this three times without any responses. They are still charging me five months later. I will have no other choice than to get a hold of the attorney general as that is what I have been advised my many who have had the same issue. I would never recommend anyone to join Blush as they are stealing your money from you and have no communication with their clients.