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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I went to Planet Fitness in Lee's Summit, MO, I explained to them that I wanted a gym membership, but I needed a gym that had a location in West Plains, MO. They told me they did, so I signed up. I needed a gym in both places because my time is spent both in Lee's Summit and West Plains. Well, as it turned out, I traveled to West Plains and looked for a Planet Fitness. After thorough investigation, I learned that there was no Planet Fitness in West Plains, MO. The salesperson in Lee's Summit straight up lied to me so he could sell a membership. I tried for no less than 3 weeks to call the Lee's Summit location, but they were closed due to inclement weather. I finally got ahold of someone at the location that agreed to cancel my membership and ensured me that I would no longer be charged. Well, that was a lie, too. I got charged again this morning. I called the gym and spoke to ********, who was able to cancel my membership, but said she would not be refunding me for the 30.24 that was charged in error. She basically said "too bad, so sad." I told her I'd be filing a complaint with the BBB and she encouraged me to do so. So, here we are.

    Business Response

    Date: 01/24/2025

    Planet Fitness is individually owned and operated. The Lee’s
    Summit, MO location is not part of our franchise, so we are unable to assist. Please forward this to the correct group
    so the member can be assisted properly.

  • Initial Complaint

    Date:08/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They billed us $100 after cancelling our membership with no explanation why

    Business Response

    Date: 08/29/2024

    Planet Fitness is individually owned and operated. The Lee’s
    Summit, MO location is not part of our franchise, so we are unable to assist. Please forward this to the correct group
    so the member can be assisted properly.

Planet Fitness is NOT a BBB Accredited Business.

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