Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPANY LIED ABOUT THE INSURNACE I WAS SIGNED UP FOR. I CANCELED POLICY AND HAVE EMAIL EXHANGE WITH THEM ACKNOWLEDING MY CANCELATION AND THEY DID NOT CANCEL THE POLICY AND NOW I'M SENT TO COLLECTIONS. ******** **** IS A SCAM ARTIST AND BLATENTLY LIES TO CUSTOMERS TO GET THEM SIGNED UP ON POLICIES THEY DID NOT AGREE TO. COMPANY HAS REFUSED TO CONTACT ME ABOUT THIS ISSUE AFTER LEAVING MESSAGES.

  Business Response

  Date: 05/01/2025

  I am in receipt of the BBB complaint.  ******* ****** was insured with Progressive
  from 12/08/23-11/08/24.  Her Progressive
  auto policy cancelled on 12/08/24 due to non payment.  ******* contacted the agency on 04/22/25
  stating that she received collections notice from Progressive.  ******* advised that she had purchased State
  Farm Insurance on 11/08/24.   To backdate
  the Progressive cancellation to 11/08/24, the agency advised ******* that
  Progressive would require proof of the other insurance.  ******* emailed the proof of other insurance
  on 04/22/25.  On 04/22/25, the agency sent
  proof of other insurance to Progressive underwriting.  Progressive Underwriting reviewed the proof
  of other insurance and backdated the cancellation to 11/08/24.  This eliminated the $261.00 due.  Progressive sent correspondence to ******* on
  04/24/25 advising her that the cancellation was backdated to 11/08/24.   This
  has been resolved.  

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new house a month ago and needed to get Insurance before closing on it. I recieved a phone call from Pinnacle insurance claiming they would cover both my vehicles and house. Their coverage would be over 500k they would insure me and all I needed to do was call my other insurance to cancel. We called canceled and there is a recorded phone conversation between me and the actual agent ***** I spoke to who blatantly lied to me and told me my total coverage annually would be $1900. After agreeing I made a payment that Monday in February of 2024 continuing closer to my closing date and needed the paperwork immidietly for my lender to close on my house. After days of constantly calling for the proper paper work and sorting through the lies my lender reached out to me and said hey man I gave you my guy to get Insurance through why did you go with these people? I said it was a lot cheaper. He said they charged you $2800 annually for Insurance. So we called to try and fix it and the agent lied to me and said he sent the paper work to my lender which turned out to be a lie. The secretary was making excuses for him when they realized I caught them in a lie about the pricing and had proof. They assured me they would find me Insurance through someone and fix the problem. They lied again they have me at 2000 now annually and to this very day I have no clue who that Insurance is through and never recieved my over payment money back yet. I don't know if I have Insurance or not. This company is seriously lying to everyone about their quotes making up numbers and hoping people won't look at the paperwork when signing. What that agent ***** did was illegal to do on that type of license he has and I hope he loses it for his inconsiderate malice lying behavior and I hope this company is investigated closer to see how many people they have done this too because it doesn't seem like the first time... BEWARE!!!

  Business Response

  Date: 03/28/2024

  ****** ****** has an auto and home insurance packaged policy
  with ******** ******* Insurance Company. 
  ****** was aware that he had insurance with ******** ******* Insurance
  Company as he received policy documents including his auto insurance cards.  The name of the insurance company for his autos
  and home have been discussed by the Agency with ******.  The auto insurance effective date is
  01/22/24.  The auto insurance policy is
  $2297.92 annually or $191.42 monthly. 
  The home insurance policy is $1947 annually.  The effective date of the home is 02/01/24 as
  this was the date that ****** closed on his new home.  ****** did not pay for the home insurance
  policy as it was paid for by the mortgage company.   There was a $849 refund from National
  General for the home policy that was applied to the auto policy since this is a
  packaged policy.  The refund took place
  on 02/01/24 which is the inception date of the home policy.  Due to the applied refund, the auto insurance
  policy for the February 22, 2024, billing cycle was $49.40 (instead of $191.42)
  due to the refund.  The future auto insurance
  payments starting on March 22,  2024,  were 123.03 due to the refund.  In other words, ******’s auto insurance for
  the remainder of the policy period was lower each month due to the applied $849
  refund.    ****** received
  correspondence from ******** ******* notifying him of the refund and his future
  billing for his auto insurance.  The Agency
  also called ****** on 01/31/24 and advised him of the $849 refund.   The
  Agency had not heard anything from ****** since 01/31/24.  The Agency was under the impression that he
  was good since we have not heard from him. 
  On 03/20/24 the Agency was notified of the Better Business Bureau
  complaint.  The Agency contacted
  ******.  The Agency adivised ****** that
  the $849 refund had been issued on 02/01/24 and was applied to his auto
  insurance monthly billing.   ****** advised the Agency that he wanted the
  $849 refund deposited back into his bank account instead of his auto insurance
  being lower each month.  Due to this,
  National General issued a $849 refund back to ******’s bank account.   ******
  has confirmed that he has received the $849 refund back to his bank
  account.  The Agency has communicated to the
  mortgage company that the $849 refund went back to ******. 

  
  In summary, the Agency has continuously communicated with ******
  every step of the way of the insurance process.   The
  Agency has talked to him on the phone as well as in person at the office AND
  has sent him emails.  ******** ******* ********* Company has also sent out multiple correspondence (letters and email) to ******
  keeping him updated of the policies, monthly auto billing and the refund.    

  Business Response

  Date: 03/28/2024

  Clarification.....*** ******** ******* **** ****** effective date is 01/31/24 NOT 02/01/24.