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Business Profile

Music Composer

Strange Music

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Composer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the new **** **** ***** ******", along with a ***** ****** sticker. I specified my correct address in Florida for billing and shipping. Then I paid over $37 for the order. After payment I received a confirmation email that shows the shipping and billing address to be the correct Florida location that I specified, I felt confident that my order was successful.

    Until they delivered it to an address in Colorado yesterday and have refused any refunds or reshipment of the items that I purchased.

    Through several emails, I provided all necessary evidence to "Penny" over at Strange Music, to show her their mistake and request a follow-up. To which she has refused any and all assistance.

    I only make enough money to purchase one SMALL thing for myself every 2 weeks and this was it. Now I have no money and nothing to show for it.

    If I can't get the products that I paid for with my hard earned money - then can I at least receive a refund?

Strange Music is NOT a BBB Accredited Business.

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