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Business Profile

New Car Dealers

Cable Dahmer Kia of Lees Summit

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/22 I put down $100 to order a Kia Telluride. The car was available for purchase in September, but instead of being the specification I wanted they added on accessories and forced me to pay for them or wait for another to be available. In the end, I agreed to this since I didn’t want to wait for another order that could also be incorrect. I bought the vehicle on 9/19 with financing, but the finance manager incorrectly calculated the sales tax and title paperwork. I contacted the dealer on 11/1 to figure out why I hadn’t received anything in the mail to register my vehicle in Colorado. Attached is a copy of title guarantee legally requiring the dealership to have the title paperwork completed within 30 days. I was told that they didn’t collect enough sales tax (I owed an extra $2984) and the title paperwork was rejected by Colorado. I also realized that they hadn’t given me credit for the $100 downpayment made at time of reservation. At this point I was running out of time on my temp tag. They did give me credit for the $100, and I was forced to take $2884 out of savings in order for them to complete the title work. If this situation didn’t happen, I wouldn’t have even realized they overcharged me $100. I called the DMV on 11/15 and they still haven’t properly completed the title work, and my license plate has expired. They refused to give me a new temporary tag or pay for me to get one in Colorado. I basically have a vehicle I can’t legally register or drive, while still paying monthly payments because of incompetency with title paperwork and financing. I am also having to delay a surgery I need because I used my savings to pay the additional $2,884 that wasn’t financed at the original transaction. My desired resolution before going to court would be to have the title paperwork completed correctly and reimbursed the $2,884.74 that should have been addressed in the beginning so that I can have surgery.

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 



    Complaint: ********



    I am rejecting this response because: I NEVER RECEIVED A VISA GIFT CARD IN THE MAIL AND YOU GUYS ARE BEING DISHONEST. I WANT MY $50 GIFT CARD AS PROMISED. THEY NEED TO PROVE THAT I Received it and used it.



    Regards,



    ******** ******

    Business Response

    Date: 09/19/2023

    She’s
    already claimed and shows used the gift card.  Looks like she is trying to
    collect another gift card and our system marked it as fraud.  She’s
    collected the one $50 Visa gift card on 8/30.  I’ve copied Erin who sent
    the card and confirmed in system. 

     

    This guest has already claimed her $50 Visa gift card.  She collected and then claimed the gift card on August 30th.  While it appears our guest is attempting to collect multiple gift cards, there is only one gift card per guest.

    Business Response

    Date: 10/10/2023

    We have given this customer two cards and a gift basket.  The first card was redeemed on 8/30/2023 at 13:57:57  

    The second card was hand delivered physical **** card.  The card was delivered in person with a small gift basket.  She was very pleased.   

    Please close this complaint.   Thank you!   

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple issues. Salesman presented a warranty as something they give on every vehicle sold. I only discovered I was being charged for the warranty days later when just some of my paperwork was mailed to me. The finance guy was told repeatedly that I did not want an extended warranty. He tacked it on anyways. I also learned this when I received my paperwork days later. Here I am months later and I still don't have my thumb drive with all the paperwork that I signed despite reaching out to the dealership multiple times.

    Business Response

    Date: 06/22/2023

    General Manager has been in contact with Ms. ******* ******

    We are providing her USB drive along with all her signed documents via overnight delivery.

    The cost of the extended warranty is being refunded.

    Thank you.

    ****** * ******

     

     

     

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    Regards,

    ******* ******out the original finance manager removed the dealer-installed
    options without consulting me. I had financing secured before I used the dealer and because they took over 30 days to provide the documents to the finance company my finance percentage has gone from 5.84% to 6.99% so I am now going to pay more interest and have higher monthly payments than I would have originally. They charged more for sales tax on the original contract which I do not have a copy of. I told them I needed a new contract with the correct sales tax but they said they would leave
    everything the same and just have me resign it. They stated they would write a check to me for the difference once they received the payment. I signed the new contract on 04/04/2023. As of today 04/21/2023, I have still not received the copies of my paperwork nor the sales tax reimbursement check. I am now being told I have to supply a copy of my registration even though they were in direct contact with the DMV.

    Business Response

    Date: 05/09/2023

    Our General Sales Manager has spoken with Mr. ******.  Mr. ****** will receive a refund for the difference.

    He is satisfied with resolution and will remove complaint.

    May 9, 2023

     

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EVERYDAY I FEEL LIKE I'M RIDING ON A PRAYER! DON’T! Service department sucks, and the so-called service techs and ***** the service manager lack simple knowledge. I do not trust their work and I don’t trust their words. They’ve cost me money for work that is still less than poor! Repeatedly fixing issues that they keep guessing is the problem and yet the issue is still persistent. Instead of fixing the problem and not having to jump through hoops because, ***** had one excuse after another. Not to mention all the work I’ve had done is STILL under warranty and the car drives like crap. ***** justified why I was lied to and why the ongoing issue is not really an issue. *****’s approach to the problem was argumentative, rude and rushed. ***** is a poor representation of the Cable Dahmer as a whole. Reading the reviews I definitely see why. *****’s attitude was extremely off-putting and a matter of fact. In *****’s unsolicited opinion, everyone is lying except *****. He mentioned over and over how many years he’s been driving car…and again…again. He lack to understand this was never about him.

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so far, the maintenance department told me if the light comes back on, I can bring it back it, but he is almost certain they have fixed the issue.


    Regards,

    ***** *****k came back on and by now the light doesnt just come on, the car jerks aggressively while Im driving and then the sensor comes on. This went on for a couple months and then the engine light came back on and another sensor that said low engine power and it wouldnt start. I was able to start it a few hours later and immediately took it back into the *** dealer the next day. They fixed the engine light again and I asked them about the other sensor and they said again you have to not turn off the engine so we can check. The next day it came on but they were closed and I couldnt take it in, but the following Monday as I was driving it came on and I took it right in and didnt turn off the car. The tech checked the sensor and told me there were a few sensors listed including the engine sensor they fixed the week before, he said it looks like it could be engine failure, they gave me a loaner, but the next day they called to tell us to pickup the car and wait until it does it again and take it back to the ***** dealer, because they don't work on chevy's and the sensor light is off now. I said well didnt you get the sensor read when I left the car running, they said yes but we turned it off to try to get the car to do it again and it didnt so theres no issues with the car now.??Make it make sense please, you tell me not to turn off the car but then you turn it off and tell me you don't work on ***** cars. Well I said can you call the ***** dealer to tell them we are coming there, well no we can't because the issue isnt showing up now and it looks like there isnt any problems with the car since the car is turned off. We are now in the same position as we started with this issue!!! Poor service and no empathy what so ever, just about making a buck, not about keeping a good relationship.

    Business Response

    Date: 05/22/2023

    I just spoke with Ms. Watts.   The vehicle was fixed by our Cable Dahmer of Kansas City store.   She is satisfied with resolution.

  • Initial Complaint

    Date:08/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    ******** *****

    Business Response

    Date: 09/09/2022

    The customer has their vehicle and the repairs were completed on August 24th. Apologies for the delay. Sincerely, Cable Dahmer Automotive Group

Cable Dahmer Kia of Lees Summit is NOT a BBB Accredited Business.

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