Complaints

This profile includes complaints for Rockhill Women's Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rockhill Women's Care has 2 locations, listed below.

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  Rockhill Women's Care

  20 NE Saint Lukes Blvd Lees Summit, MO 64086-6001

• 

  Rockhill Women's Care

  5701 W 119th St Ste 225 Bldg D Overland Park, KS 66209-3721

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN A PATIENT OF *** ******* SINCE 2016. I WAS LAST SEEN BY DOCTOR ****** 05/2022; I CALLED TODAY TO SCHEDULE AN APPOINTMENT FOR A PROCEDURE. I WAS TOLD THAT I WAS NO LONGER ABLE TO BE A PATIENT BECAUSE I HAVE A BALANCE OF 93.00 THAT ISN'T PAID AND WAS SENT TO COLLECTION, I WAS SPEAKING WITH A GENERAL BILIING REP WHEN I FOUND THIS OUT, I RECEIVED A CALL BACK FROM BILLING MANAGER WHO ADVISED THE REASON WHY CANNOT BE SEEN WAS BECAUSE I HAVE A SECONDARY OF ******** ******** BUT I HAVE COMMERICAL INSURANCE THROUGH MY EMPLOYEE, AND WOULDN'T BE USIING MY SECONDARY. I CALLED TODAY TO SCHEDULE MY APPOINTMENT FOUND OUT I HAD A BALANCE AND WANTED TO PAY THE BILL AND SCHEDULE. BUT WAS TURNED DOWN.

  Business Response

  Date: 02/24/2023

  *** ********  We are sorry to hear that you were dissatisfied with your
  experience at Rockhill Women’s Care.  Our
  goal is to provide great customer service in all areas of the business.  After review of your account, we would like to provide the
  following summary of your account from May to December.  You were mailed a total of 4 paper billing
  statements providing you with information regarding your balance due and how to
  make payments.  You contacted our office
  in July asking if we were in network with your secondary insurance and you were
  informed that we did not participate with your secondary insurance.  You then set up payment arrangements and we received
  two payments toward your balance due.  Unfortunately,
  the card on file declined in September.  Our
  office notified you via phone that your card declined, but we did not receive a
  response.  Your monthly payment declined
  again in October, which made your payment arrangement null and void.  You were mailed a letter stating that without
  payment, your account would be sent to an outside collection agency and would
  subsequently discontinue your care.  We
  did not receive further response from you to make a payment or provide new card
  information, so you were sent a termination letter in December.  It is our policy that if we do not receive any response from
  the patient following multiple attempts to contact regarding a balance, then we
  submit the balance to an outside collection agency.  It is also our policy to discontinue care once
  a patient account has been submitted to the outside collection agency. You indicated that your desired outcome from making this complaint
  was “correction to a credit report”.  In
  order to best assist you with achieving your desired outcome, you will need to
  contact the collection agency and make payment on the balance due.  The collection agency is *** * ********** and you can make a payment online or call to make payment.  Their website is: *************************************  As a privately owned business, we are able to provide a very
  generous length of time for patients to pay their balance before involving an
  outside collection agency or discontinuing care.  Our office made multiple attempts from June
  to December to assist you with making payments toward the balance due for
  services rendered in May.  We wish we
  could have had the opportunity to continue your care.

  Customer Answer

  Date: 02/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  
  
  ******* * *******