Complaints

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• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a 1 year lease with Fate Brothers LLC on 8/15/2021. Property address *** ** ****** **, Lees Summit MO 64063. Rent was 1900/ mo. Security deposit was $1900. Once the 1 year lease expired I was month to month until 3/11/2025- the date I moved. The only issue is my security deposit is being wrongfully held. The property was in better condition than I received it. On July 15, 2021 is the only time I have met the owner(s) **** ****. That is when i viewed the home as it was still occupied by the previous tenants and 2 large dogs. I took possession on 8/14/2021- no walkthrough, **** was out of town. I took possession from the previous tenants. Fast forward to summer 2024, I was advised by **** to communicate with his brother, *****, regarding rent as the payment application was no longer used. Besides my notice to move that was the last communication with **** ****. 3/12/2025 is when I turned the property over to Fate Brothers LLC. Due to heath concerns I did not do a walkthrough however I have a thorough walkthrough video of the property. But considering the beginning of my tenacy and the home was better than how I received it, I did not have a worry. I reached out to offer my forwarding address for the deposit return and thats when I was told that I had damaged the property ($2800) and that didn't include painting the garage and landscaping. I asked on more than one occasion for invoices. I received photos of leaves and sticks and a proposal for the yard. And also inappropriate comments. No documentation. But according to the property management photos the home is identical to how I left it except the kitchen and hall bathroom had been painted. ( Previous tenant painted) I waited more than 30 days waiting for an itemized list, proof of payment as required by Mo. Rev. Stat 535.300(3). On 5/8/2025 I mailed, certified with signature, my 10 day demand for return of my deposit- and past expiration of that as well.

  Business Response

  Date: 06/06/2025

  To whom it may concern,

  First off, thank you for the correspondence. I have texted, emailed, and mailed all the documentation to the client in this case showing the repairs that were needed for the house after she moved out. The repairs were actually higher than her deposit, but because she was a good tenant, I advised her that I wouldn't pursue any legal action against her for additional repairs. As you can imagine, when a tenant moves out after several years, the walls need painted, house deep- cleaned, yard mowed and picked up, not to mention the excess of waste that was in the yard and had to be hauled off. She was also aware of the oil in driveway that leaked from her car, so I honestly have no idea why she continues to pursue this. She has filed another false claim with the Attorney General who I have been in contact as well. I am more than happy to provide you will all of the receipts if you feel it's necessary. Just so you are aware, the client also 'threatened me' that she could have the local cops 'handle this' because her father was Chief of Police. Totally unprofessional is all I can say. Also, please note that this business was dissolved in 12-2024 and the address for correspondence is inaccurate, as I have advised her of this multiple times.

  *****

  Customer Answer

  Date: 06/12/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,

  BY LAW-— 1.  A landlord may not demand or receive a security deposit in excess of two months' rent.
   2.  All security deposits shall be held by the landlord for the tenant, who is a party to the rental agreement, in a bank, credit union, or depository institution which is insured by an agency of the federal government.  Any interest earned on a security deposit shall be the property of the landlord.  A housing authority created under section 99.040 or any other government entity acting as a landlord shall not be subject to this subsection.
   3.  Within thirty days after the date of termination of the tenancy, the landlord shall:
   (1)  Return the full amount of the security deposit; or
   (2)  Furnish to the tenant a written itemized list of the damages  for which the security deposit or any portion thereof is withheld, along with the balance of the security deposit.

  The landlord shall have complied with this subsection by mailing such statement and any payment to the last known address of the tenant.

   6.  If the landlord wrongfully withholds all or any portion of the security deposit in violation of this section, the tenant shall recover as damages twice the amount wrongfully withheld.

  The 30 days expired April 11,2025

  This business was not in compliance with the law.  My attachments with my complaint are all dated giving a timeline of communication. Upon turning the property over I gave a through overview of dates and times, items I repaired or replaced- the home was 90% ready for a new tenant.  Far better condition than when I received it.  The home is near 35 years old- original with minimal updates, minimal upkeep on exterior and interior.  I had zero reason to not get security deposit back.  There was no final walk through- it was set up for the next day 3/12/2025.  My explanation for my absence is explained in our communication.  The communication I received following their walk through was regarding a washer/ dryer and the removal.  I was unaware of these items.  No mention of damage.  3/24/2025 I reached out with my address information for my security deposit return since I hadn't heard from the business.  At this moment I am accused of thousands in damages and can only talk about the yard and oil stain on the driveway.  March is still winter, during my move, we had a blizzard warning and severe storms.  Not exactly time to mow and trim bushes- a very normal springtime routine.  (there is email communication with **** **** regarding the poor condition of the landscaping)  The oil on the driveway- I treated it before i left and made it clear to let me know- it was my responsibility and have it taken care of.  He did not respond to me about condition so I assumed my treatment handled it.  Now add that to the list.  As of 5/25/2025 staining can still be seen on the driveway.  I asked multiple times for an itemized list of damages and invoices.  This didn't happen within the 30 days and now close to 90 days I have not received an itemized list, clearly outlining damages that I am responsible for.  

  May 14, 2025 I receive text regarding my 10 day demand. Nearly a month after the" within 30 day" deadline is when I sent this demand, 5/09/2025.  I explained in detail, yet again- he has not complied with the law and he wants to argue it. I had told him to seek the advice of an attorney to explain the law to him.  I also explained to him that I will contact the Lees Summit Police Department to help explain to him that previous comments were harassment by intimidation and when someone says the only acceptable communication allowed from him, check is in the mail. Nothing more.

  May 27,2025-  certified mail from, "FATE BROTHERS"   it's stated that 12/2024 business was dissolved- I was unaware.  12/2023 **** **** had communicated they were splitting up properties, etc.  The house was appraised and that was that. Seems odd to send mail and cash checks as a business once it's dissolved.  And as of the change of address for communication purposes, no.  I was informed of a **** ******** address for mailing payments.  The address used was on the lease.  I am requesting a copy of our fully executed lease, date stamped.  i provided a copy with my signature only.  i have soured my files, the platforms used for original application, payment, etc. only to come up emptyhanded.  Everything was done electronically via app and email should be an easy find if exists.  If there is no fully executed lease this would be breach of contract since tenancy was over 1 year- according to the Statue of Frauds in Missouri.

  I am attaching copies of what was sent to me by mail- to appease me, he states.  These ****s, invoices, nonsense are unpaid and to/from businesses that I have no knowledge of the relationship to the property.  He says that I have received these- absolutely NOT.  Proof.  This is bad business any way you look at it. 

  Bottom line- I want the return of my security deposit. 

   

   

  
  
  
  ****** ******