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Business Profile

Remodel Contractors

OKM Pros
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for OKM Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

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OKM Pros has 2 locations, listed below.

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    • OKM Pros

      2401 SW Hook Rd Lees Summit, MO 64063

      BBB accredited business seal

    • OKM Pros

      684 SE Bayberry Ln Ste 101 Lees Summit, MO 64063-4385

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We employed OKM to complete a bathroom addition on our newly purchased home. The project was started July 11th, 2022. At that time a timeline of 4 weeks for completion was established. The project was still not completed 6 months later. A portion of the shower was completed incorrectly and was removed five times before it was completed, to where our bathroom didn’t flood. However, it still leaked. ****r came to our home and agreed the shower door is not the proper one for the application and they need to replace it. They had a sub contractor come out and give a proposal for the proper door. After some back and forth ***** agreed to walk away from the project and pay for the new door to be purchased. We have several text to prove this conversation. After reaching out several times we have yet to receive the monies promised from ****** We have reached out several times with no results. We are asking for $1,700+ 10% for a total of $1,870. We believe this is more than fair for the funds not being received in an appropriate amount of time.

      Business Response

      Date: 10/12/2023

      Our utmost responsibility is for you to have a great experience with us. I hear you and we will answer to this immediately. We will get you a refund of 1,700 + 10% once our attorney provides the proper documentation to close this out. We are sorry it has come this far. I know we have done work for you in the passed and you have enjoyed our work and also transforming a closet to a bathroom. I assure we will get this taken care of. 

      Sincerely, 

      ***** *****

      Owner 

      Customer Answer

      Date: 10/15/2023



      Better Business Bureau:

      We expect prompt full payment by Friday, October 27, 2023. If we do not receive, we will take business to small claims court.  



      If paid in full, reference to complaint ID ********, the resolution will be satisfactory to me.




      Sincerely,



      ****** *****

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