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Business Profile

Marijuana Sales and Services

Besame Wellness Dispensary

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a week and a half ago, I called this location and spoke to an worker. I told her that I had a battery to a cartridge and wanted to know if all cartridges fit a standard battery. I also explained to her that I was very new to using that form of cannabis. I started name off the different sizes. She told me yes if there is a top that you screw off the battery for the cartridge to go in then, yes. So, we hung up and I started shopping online. I purchased two items equaling out to over $100.00. Their policy is that you have to spend $75.00 min. to have your items delivered to your home. When I paid for and received my items, I noticed that the cartridge that I purchased did not fit the battery that I already had. I waited a few days and called the company and wound up speaking to ****, the manager, the original agent did not know how to handle the situation. I explained to **** that I called days prior before shopping and ordering to make sure I got the right item for the battery that I already had. He explained that the cartridge that I purchase has it's own specific battery and he would give me the battery for "free", but I would have to pay another $75.00 worth of items for it to be delivered. THAT MAKES ABSULUTELY NO SINCE ESPECIALLY WHEN I CALLED IN INQUIRING ABOUT IT PREVIOUSLY. Why would I have to pay $75.00 more to use an item that cost $50.00 when I would have gotten what I needed if I was told the correction information to begin with? He told me that he could give me a credit on my account for the correct battery. I explained to him that I was about to move out of town and had NO use or desire to buy $75.00 worth of items when the state where I am moving is illegal. There is no way I could use those items up before my move. The other option he gave was to come and pick it up. I DO UBER AND WAS NOT GOING TO SPEND $60.00 ROUNDTRIP!!! That would still make me have to come out of pocket to get this item which is triggered from the wrong information given

Besame Wellness Dispensary is NOT a BBB Accredited Business.

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