Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered three items from ******** during the month of October 2022. One of the third-party sellers called Mirra & Me never delivered the item or credit my purchase. They claim the address was incorrect and was delivered. There is no such address as they claim but an empty lot . Instead of them receiving the merchandise back they told me to take it up with my local post office . The rest of the ******** order was credited but Mirra&Me still owe me $14.95 for ******* order#***************
  Item -******* ******** set of 2 Pineapple**********.
  Terrible customer and delivery service by Mirra& Me. I urge ******* not to use them again.

  Business Response

  Date: 01/05/2023

  This was my response to the customer on 10/22/2022: 

  This has not delivered yet. It is still in transit. It was shipped via the Post Office. Pleases contact your local PO and speak to the post master about this. 

  if an order is not delivered, Walmart automatically issues a refund for the order. The customer has been issued a refund for the order. I am not privy to financial information, it is all done thru Walmart. This whole issue would never had happened if the customer had put the correct address in Walmart for deliveries. She needs to take responsibility for her errors instead of blaming everyone else

   ****** 

  Pinnacle Packaging

  Customer Answer

  Date: 01/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  **** ****

  ******* gave me the credit for two of the three items on the order but Mirra & Me (being a third party seller) should have received the item in question returned to them and credit me for item never received. If the address was incorrect -Mirra&Me should have received it back and allow me to correct the address or reorder or credit.  The address was an empty lot which the mail carrier would have returned to sender.  Instead, they kept the items and the money.   Shame on them!  Terrible service or NO service! I will make sure to follow -up on social media and let other people know!

  Business Response

  Date: 01/10/2023

  Attached is the email received from the business.

  facts:

  1. The customer input the wrong address

  2. The post office could not deliver

  3. ******* issued the refund when the product couldn't be delivered due to the wrong address

  4. The package is lost due to the incorrect address input by the customer

  I have nothing more to add.
  

  Customer Answer

  Date: 01/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  **** ****-

  ******** did NOT credit me for the items made by “Mirra& Me” because they were considered a “third party seller” and I had to unfortunately deal with them myself.  ******** credited me for other items in the same order and tried to contact “Mirra & Me” to give me the credit but they are rude, stubborn and must have received the merchandise back and kept it! Unless their return address was incorrect.  As far as I know the US post office returns to sender!  Too bad ******** and other customers will find out about these “thirds party sellers who are keeping the products and making a profit. Unfair business and/or their shipping department.  Mirra & Me owe me money!