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Business Profile

Gutters

Ace St. Louis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for two Gutter Cleanings on 3/4/24. One in spring, one in fall. After much prodding via email they cleaned in the spring. No fall cleaning. I tried to contact them about this and my email was returned, and the company email has been turned off. Cannot reach them at all. Internet states the company is owned by ***** and ***** ******. I would like 50% of my money refunded for the contracted service that was not provided.

  • Initial Complaint

    Date:08/25/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 4/23/2024 Transaction Amount $993.60 Ace St. Gutters received payment for an annual contract to clean our homes gutter for the next year. they have provided no service. They have not responded to any inquiry for status we have sent via email, phone of ******** message. It also appears that our phone numbers are now blocked.

    Customer Answer

    Date: 09/09/2024

    Text message from consumer on 9.9.2024:

     

    I've contacted the business on 8/8/24, at 2:22 pm.  I spoke with a guy name *** who said he was the supervisor.   I explained what happen he said hes going to get me a new engine but that was to get me off the phone because he didn't get the year make or model or engine type

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ace St. Louis has been cleaning our gutters for years. You have to pay them in advance. We paid them $1,420.22 on April 10 to clear our gutters this fall. We have tried to contact them several times (voice mail, email, etc.), and no one has responded. Their website is down and it appears they have gone out of business. We would like a refund.

Ace St. Louis is NOT a BBB Accredited Business.

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