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Business Profile

Construction

Goodman Homes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* Goodman of Goodman Homes, ***********, ******** has kept over $10,000 of our money.We are **** and ********************************* of ********, ********. This is our story.******* Goodmans business motto is Truly Custom. It is blazoned on all his company logos. We had high hopes that he would be the right fit to help us customize our project into something that we could be proud of for years to come. Then in turn we could recommend Goodman Homes to others. But sadly, NOT So!******* Goodman gave us a contract on October 9, 2023, for work to be completed on our home. We gave ***************** (his office manager) $30,584 total checks for the labor and materials to construct a front covered porch, a new roof, guttering, downspouts, windows and the siding on the home.The first check was given on October 9, 2023. ******* Goodman said we were looking at a 10 day time frame start to finish. On December 22, 2023, after experiencing much stalling of the job, terrible customer service with little communication, plus very sub-standard work quality, (see photos) we called time-out on our job. Conservatively, only $15,000-$18000 of the $42,000 worth of work detailed in the contract was actually accomplished. (Much of this work had to be redone by another contractor that we hired.) ******* Goodman refuses to accept our calls or emails asking for just a partial refund of our money. ($10897) We tried several times to work out an agreeable terms of separation, but ******* and **** both ignore our calls and emails.We have photos with examples of the sub standard work practices of Goodman Homes.

    Customer Answer

    Date: 02/11/2024

    Hello!

    I havent heard any updates concerning the case. I am wondering if you have made any progress in a setting up a resolution between me and Goodman Homes?

    Thank you! 

    ***********************

    ************

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