We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire and Water Damage Restoration

Servpro Of Sedalia Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I broke my leg, I hired them to clean 3 rugs, my lift chair and my couch and couple of other pet beds. They did come while I was in rehab. When I got home, I couldn't get the foot of my lift chair up. It got stuck to my floor. The soap went down into the foot of the lift chair and ruined it. I tried to get someone to work on it and it didn't do any good. I have contacted **** and got angry with me because I kept calling them. I finally got ******* the manager of the warehouse, and he said he could fix it. Nobody came and I kept calling and calling. I found out there was an owner of this business. I can't get him to call me back either. It was not taken care of therefore the foot of my chair is ruined. I have had a lot of worry and concern.

    I would like my money back.

    Business Response

    Date: 09/11/2024

    I have tried to discuss the issue with the consumer, she has been advised that 
    due her pet(s) urinating in the chair over a period of time that the chair was no longer any good and
    it would need to be replaced. We have serviced the chair multiple times for her, we've had our upholstery
    expert go out to take a look at it also, and the consumer was advised again, that we couldn't 
    do anything more to service it. After making several good faith efforts, No refund will be given. 

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted a claim for water leak damage with ***** **** November 2022. Representative from ***** **** had Servpro representative from Marshall, MO come out to accomplish an Assessment of damage. Servpro representative would not assess anything ***** **** did not approve of during assessment process. Servpro workers came out and removed all approved material and more. They removed more than what was approved by ***** ****. A countertop section was approved but Servpro employees removed the whole countertop, including sink and attachments and put out on our deck. Contacted Servpro General Manage (GM) to request repair date for damage, to include, the excess damage caused by employees’. The GM related they had months of back logged work and would not be able to do the rebuild for at least 8-months.

    ***** ******* **** ********* *** ************ ** ***** ***** ********

    Business Response

    Date: 02/27/2023

    We have worked at and agreement out with the customer.  This should be a closed case.  Insurance carrier has also been involved.

Servpro Of Sedalia Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.