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Business Profile

Heating and Air Conditioning

H & S Heating and Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ******* aka H&S heating and cooling was hired to install a new furnace and central air conditioning unit. I had a 3.5 ton a/c unit, A coil, and 80k btu furnace. He replaced everything with a 80k btu furnace, and only a 2 ton a/c unit and A coil. It will not keep my house cool and runs non stop. My electricity bill is 4 times what it should be, I contacted Mr. ******* about the issues, he come out in May and told me it was my filter. I replaced the filter and that didn’t help. I called and text him several times. He won’t get back with me. I had another heating and cooling company come out and inspect the system. They told me the new unit was too small and should of been a 3.5 ton unit like my old one.

    Business Response

    Date: 08/03/2022

    It only takes a few ton unit. The installation on his house is very poor so he needs to get that fixed. I told him this several times. 

    Customer Answer

    Date: 08/04/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

    Complaint: ********

    I am rejecting this response because:
    He was TOLD to put in the same size unit as I had. I have had 2 other heating and cooling companies come out and look at my house. Both companies said that with the vaulted ceilings and number of vents I have it requires the 3.5 ton unit and A coil. I am having the correct unit put in. I am filing charges.

    Regards,
    ****** ********

H & S Heating and Cooling is NOT a BBB Accredited Business.

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