We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Inspections

Apex Inspections and Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Inspections.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to complete a remodel on our home. They were paid 100% of the invoices and did not complete all of the work. The list below is everything still needing done.

    Crawl space
    BATHROOM
    outlet covers
    Can lights above fireplace
    Cabinet door in bathroom
    Exterior paint one more coat
    Mirrors (it’s still behind Halle’s dresser)
    Barn style door over closet in dining area
    Barn style doors over other closets
    Trim in island
    North outlets on island not working
    Wood fixed on island
    Sink dripping
    Shower water backwards and not very hot
    Ceiling fan in sun room


    I am happy to provide the invoices and anything else needed as well.
    He quit showing up in October and quit answering calls and messages in December. He took all of his tools in October for what he claimed was for another job he was doing on the side and would be back the next Monday. He never came back. I gave some extra time due to the Holidays. He also took doors and various supplies we purchased that were to stay here.

    Business Response

    Date: 01/05/2024

    The intent was to resolve all the items on the list that were on the original contract but due to further cost on additional items on the remodel the estimate was for the original scope and not for the unforeseen cost of additional items.  If they would like to pay for the work done outside the original scope of work then I would be happy to take of the items that are remaining on their list that was on their original scope.  

    Customer Answer

    Date: 01/05/2024

    Complaint: ********



    I am rejecting this response because:



    Every time he asked for more money we gave it to him. He quit showing up after the final payment was made. There was more than one occasion that he notified us of something going over budget. In those events, we made adjustments to the plan  and additional payments as requested by him. 



    Sincerely,



    ***** *****

  • Initial Complaint

    Date:02/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a house to have it rehabbed. The house is on *** **** *** ********** **. I took out a loan to have the house rehabbed. I paid ***** *. $2000.00 to rehab the house. We went through the house to do an assessment. The repairs were $2000.00 that's what was in the contract. I asked him to take picture of things that were done, and he never got back to me. ***** stated that he did some of repairs. I have given him all the chances in the world to come and fix it. I asked him to put a hose bib on the water heater, and he stated that we do not put hose bibs on the water heater. I would like to know what he has done and I would like pictures or if he he hasn't fixed everything that he said then I want my $2000.00 back. That is a breech of contract.

    Business Response

    Date: 02/21/2023

    If they want something more they have to pay for the additional work.  There is stuff that I did that I have not been paid for.  They are not clear about their objective.  They are trying to get more out of people then what the contract states.  

Apex Inspections and Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.