We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Marshfield Chevrolet
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Jeremy E

    Date: 11/22/2024

    Jeremy E

    Date: 11/22/2024

    Will NEVER use Marshfield Chevrolet again. Absolutely NO communication, unfriendly (especially the lady working in the service department) wait time is outrageous. The service manager didnt even respond to my emails. It will be more inconvenient, but I will take my 2023 Buick Encore to *********** to ******** Sales.

    Marshfield Chevrolet

    Date: 11/25/2024

    I am sorry we failed to meet your expectation in regards to communication. Mr. **** was your advisor on this particular repair and worried to ensure your vehicle was fixed in a complete and timely manner. Both Mr. **** and Mrs. ********* had correspondence with the customer and Mrs. ********* completed the repair order in as Mr. **** is out on family leave. We have looked through all of our official communication forms and found no records of emails from the customer, it is possible that they did not reach the customers intended destination. This vehicle is under ** warranty, parts were ordered, and repair was completed. During the time the vehicle was in the shop a loaner vehicle was provided to the customer free of charge by **********************. on November 25, 2024 the customer returned the loaner vehicle and picked up his repaired vehicle. It is always our desire to complete repairs timely, unfortunately in some circumstances parts availability, particularly from a warranty standpoint slow the progress of our technicians. We hope the customer will give us another opportunity to meet their expectations, and will work to better communicate with them going forward.

  • Laura L

    Date: 11/03/2023

    Buyer beware. This dealership is the epitome of shady. Purchased a truck April 2019 with extended service plan, GAP, credit life and financed through dealership. December 2019 I filed for divorce from one of the Finance Managers that work there. My business was no longer welcome after that and they would not honor the warranty they sold or do anything to the truck. They stated I had made a scene after an oil change because someone disconnected my head unit. I stood outside the building the entire time I was there. I went in to find the Service Manager to let him know what happened. They have cameras in the dealership inside and out. There was no scene. They used it as an excuse to not honor their obligations. They tried to push me off on ******* Chevrolet about a half hour away which was an hour from where I lived in Springfield. I took my business to Reliable Chevrolet in Springfield and they were more than happy to honor the warranty, change oil and rotate tires that Marshfield Chevrolet failed to do. They definitely went above and beyond and I didnt even buy the truck from them. Highly recommend. Ive since traded in the truck and I called Marshfield Chevrolet to speak to someone about canceling the warranty, GAP and life remaining. No one would help me. There was no office manager and the only other Finance Manager, although courteous and professional, did not want to get involved. This is the dealerships job. I had to contact each individual company and let them know the situation and was still instructed to send the cancellation notices to Marshfield Chevrolet who would process the request. The divorce was due to domestic abuse and the dealership is more interested in protecting the abuser and not the customers. *** since moved out of state, changed my phone number and been living peacefully until having to deal with anything that has to do with this particular dealership. Its been a nightmare. Very unprofessional. I doubt Ill ever see a refund.

Marshfield Chevrolet is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.