Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on April 11th when we received a letter from our rental company we were notified that the owner of the home was selling and we had until May 30 to vacate the home. The rental company did give us 30 days notice. We were constantly trying to find a place to rent but with a very short amount of time and having no other indication that this was going to happen to plan ahead and also on top of it having 3 dogs it was very hard to find anything for rent , we even connected with the rental company to see if they had any rentals available and they did not. We had clarified with them how rent would work if we were able to be out before May 1st or if we ended up staying into May. They had told us that if we are any day into May we will have to pay a full months rent (which we did) and when we would leave the home during the month of May we could POTENTIALLY get back any prorated rent based on the day we had left. We were told by the rental company we did NOT need to give them any notice besides informing them we found a home and when we plan to be moved out by. They are stating that the number of days we were at the home still in May was our choice ( only because we couldnt find any place sooner to rent and were on the verge of being homeless) and this was being communicated with them, also that sense we gave them only a 6 day notice we would not get any prorated rent back. We are very confused as they have contradicated their statments as to what the rental agreement states that we have to give a 30 days notice but them telling us we did not have to give notice in regards to this situation. If we would have been aware that with this situation we needed to give a 30 days notice it would have been not feesable due to the fact we couldnt find anywhere to rent and the owner had decided to sell we were constantly on a time clock trying to find somewhere to go and the company asking when we are going to be out. I had to borrow from my mom for the rent, please give it back

  Customer Answer

  Date: 06/26/2025

  Honestly, , if you could just Make sure that a complaint is just filed against them on how they handle this thats fine with me. I know were not gonna get any money back because of how they screwed us over.

  

  Business Response

  Date: 07/01/2025

  In response to your complaint, I believe you are misunderstanding. We are a property management company that managed a property you were living in. The owner decided to sell that property and we gave you a legitimate 30-day notice of that. You were to vacate the property on May 31, 2025. The seller removed that property from our management and your deposit and rent for May was returned to the owner, as we are required to do. We are not holding any rents or deposits for you. I do know the property was not left in good/clean condition when you vacated. There were violations of your lease that would have prevented you from receiving that security deposit back. I am sorry if you feel wronged in any way. 

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* *** *** ***** * * ****** unit *** ****** ** *********** ** ***** Black mold, unsanitary living conditions, health issues related to so, customer service is horrible and rude, not wanting to fix issues and more
  Will include document in detail of issues.

  

  Business Response

  Date: 05/18/2023

  ******* & *** ***** submitted a rental application to us
  on March 4th, 2022. Even though they had a rent and possession on
  their record, they
  were approved based on their great need for a home.
  
  The only unit that was going to be available was *** ****** **** *********** **.
  Current tenant had given notice and was going to vacate April 30, 2022. ******* & *** ***** was given notice this unit was coming available. They placed a
  deposit with our company on April 12th, 2022 to hold the unit. They
  were told IF the current tenant vacated prior to May 1, they would be notified.
  
  Tenant placed the keys in our drop slot after hours on April
  30th, 2022, and they were received when the office was opened on May
  1, 2022. Unit was inspected, cleaned, including carpet by May 2, 2022. *****’s
  were notified, they scheduled an appointment to come in and sign the lease on
  May 2, 2022. DOCUMENTATIONS ATTACHED LABELED EXAMPLE 1 & 2.
  
  Tenants are required to have all utilities placed in their
  name prior to receiving possession. Tenant placed utilities in their name,
  utilities were verified and tenant took possession of unit on May 3, 2022.
  
  Tenant is required to fill out and sign a property condition
  report (rental inspection checklist) upon taking possession. **** & *** ***** completed and signed said checklist and turned that into the office on
  May 3, 2022. (Nothing noted in regards to any issues with the carpet, roof
  leaks, mold and damage area in living room etc.). COPY OF THIS REPORT ATTACHED
  LABELED EXAMPLE 3.
  
  Our policy for repairs and/or issues is explained to tenant
  upon signing of the lease. They are given specific instructions which include
  the company phone number, address, email address, and after hour’s emergency
  number. We also request that they report those issues by email and ask for a
  photo of issue.
  
  We were notified by the *****’s on May 23rd, 2022
  that they were not happy with the refrigerator in the unit. *** thought it was
  old and ugly and wanted it replaced. Even though the refrigerator worked, and the previous tenant had
  no issues with it, and since it was noted on the move in inspection report by
  the *****’s, we chose to replace it for them. There were issues with finding
  the correct color due to covid and other supply issues, however the
  refrigerator was replaced with a new one on May 31st, 2022.
  DOCUMENTATION ATTACHE LABELED 4 & 4A.
  
  We were notified by the *****’s on May 24th, 2022
  that there were some spots that *** felt like were mold on the bathroom wall
  and in the living room. We had those issues completed and resolved by June 10.
  DOUMENTATION ATTACHED LABELED 5.
  
  We were notified by the *****’s on February 15th,
  2023 that they thought their furnace was not working correctly. They thought it
  was kicking on to much and causing their bill to be higher. A repairman was
  sent and issue was resolved on February 16th, 2023. There were only
  3 request made by the *****’s on file. All three request were taken care of in
  a timely manner. No further complaints were submitted by the *****’s after each
  incident was rectified. . DOCUMENTATION ATTACHED LABELED 6 & 6A.
  
  *****’s notified our office November 18th that they were
  having money issues due to both of them being unemployed. They requested
  assistance with needed forms and letters from us. We did comply with their
  request. When additional documentation was received from SAFHR for approval of
  the *****’s getting assistance we once again began to comply with their
  request. However, SAFHR wanted additional documentation and requested those
  documents be downloaded and attached to a link they provided. Documents they
  requested included: copies of the deed for the property they were occupying,
  copies of the driver’s licenses for all owners, copy of all documents for the
  LLC that owns the property, and other documents. Theses were document that we
  did not have and documents that owners of that property did not want to
  provide. We received a call from an employee of OCAC trying to request those
  documents again. We explained to them that we could not provide those. She did
  say that the *****’s could still get the assistants without it, but it would
  just take longer. DOCUMENTATION ATTACHED LABELED 7, 8, AND 8A.
  
  December 6th, 2022 we received an email from Amy
  regarding their assistance and past due rent about them cancelling their SAFHR
  application. DOCUMENTS ATTACHED LABELED 9, 9A, & 10.
  
  December 29TH, 2022 we received a request for
  rent verification on the *****’s. We were informed from ******* ******** of DAS
  Acquistion Company that they were trying to get pre-qualified to purchase a
  home. We filled out that form and it was returned on January 2, 2023. DOCUMENTATIONS
  ATTACHED LABELED EXAMPLE 11.
  
  March 31st, 2023 a letter was sent to the *****’s
  informing them that their lease period was ending and they would automatically
  go on a month to month basis as outlined in their lease. They were also
  informed that the rental rate would be increasing starting May 1, 2023.
  DOUMENTATION ATTACHED LABELED EXAMPLE 12.
  
  May 2nd, 2023 we received an email from *** stating they had filled out a rental application for another rental company. We
  never received any request for rental verification on the *****’s.  We never received a written notice from the
  *****’s that they in fact were moving.  *** stated she understood she needed to give a
  30-day’s notice and she realized there would be a late fee if May rent was not
  paid on time. DOUMENTATION ATTACHED LABELED 13.
  
  On May 10th, 2023 we received calls from individuals
  inquiring about the unit that was going to be open on ****** **. We were
  informed that they were having a moving sale at *** ****** *** and they wanted
  to know if that unit was available. At this point the *****’s had not given
  notice that they were moving. An email was sent to *** asking about the sale,
  and the fact that they had not paid for May.
  DOCUMENTATION ATTACHED LABELED 14.
  
  Our leases explain what can happen when a tenant does not
  give a written notice. What can happen when a tenant violates their lease, etc.
  The *****’s did not give a 30-day’s notice, the *****’s did not give a notice
  at all, the *****’s did in fact violate their lease in more than one way. The
  *****’s had possession of and occupied the unit until May 15th,
  2023. The *****’s dropped their keys and garage remote in the drop slot the
  morning of May 15th, 2023. They do have an outstanding balance.
  
  We are a very prominent business in Marshfield and have been for over 20 years. We
  have never had a complaint filed against us with the BBB nor anywhere else.
  
  We would like to point out that the *****’s were perfectly
  happy with the unit, and occupied the unit for over a year. If they felt their
  health or safety was not in our best interest they never relayed that to us.
  They also wanted to stay in the unit IF we would lower the rent. Therefore, we
  believe they are simply attempting to scar a company’s good reputation with
  accusations that has no merit. DOCUMENTATION ATTACHED LABELED 15.
  

  Customer Answer

  Date: 05/19/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  
  They are lying and stating things that aren't true relating to the circumstances I reported.

  
  
  Sincerely,
  
  
  
  *** *****

  

  Business Response

  Date: 05/19/2023

  This complaint is completely ridiculous. You do not live in the unit. You moved out of the unit of your own free will on May 15th, 2023 the same day you filed the complaint. What exactly is your complaint? Why complain about a unit you no longer occupy?