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Business Profile

General Contractor

Brian Rogger, Contractor

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bathroom shower replacement was completed and shower starting leaking. Brian Rogger refused to repair the leak saying it happened from a new furnace being installed. The proper caulking and grout work was not completed and the job was very sloppy. I want to make sure no one else uses this contractor and that he refunds me for part of the work as it was not a professional contractor level and mistakes are very noticeable. Brian Rogger should not be in the contractor business and I hope he doesn't attempt any additional projects as he does not have the skills needed or the experience it takes to be a professional. Buyer beware and please don't ever use Brian Rogger's services. Even if I can't get some of my money back, I just want to stop anyone from using him or having a horrible experience similar to mine.

    Business Response

    Date: 12/06/2022

    Our company did not cause any damage to the stack, there were multiple contractor working in that area. We acting in good faith agreed to look at it and see if we could figure out where the leak was coming from, but could not locate the source. We advised the homeowner to contact a licensed plumber to inspect the leaking issue with the stack. 

    Customer Answer

    Date: 12/08/2022

    Complaint: ********

    I am rejecting this response because:

    The Contractor, Brian Rogger, installed a completely new shower and drain system so he is responsible for any leaks to the shower drain. I did have a furnace and hot water heater installed by other contractors but they didn't touch the shower drain. Brian has zero proof that the other contractors caused the leak and because they didn't touch the new shower drain, it's not possible they caused the leak. Other areas of the remodel were very sloppy and unprofessional as he was always in a hurry to get to another job and didn't spend the time needed to do a complete and proper job. The only thing he did in "good faith" was to caulk the shower floor even though it was not the source of the problem as the leak is in the pipe. I expect a portion of the cost given back to me from Brian Rogger because of the incomplete and amatuer work. 

    Sincerely,

    ***** ******

Brian Rogger, Contractor is NOT a BBB Accredited Business.

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