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Business Profile

General Contractor

Renovate Rite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into services with Renovate Rite to replace windows in our house along with Enclosing Soffits. After paying initial and second payment following second measurements, Renovate Rite and ************************* have been unresponsive. We have tried multiple times to reach him without response and no further action on his part to complete services for which payment had been submitted. After beginning to have no responses, we reviewed BBB and reviews and noted that many other customers were reporting similar complaints from this company. At time of researching company, these complaints were not posted and reviews were positive; however, it appears following our contract increased complaints have been reported.

  • Initial Complaint

    Date:09/18/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract for them to build a deck and fix our front porch and gave them $3200 down. They have also failed to send us a copy of the contract. They advised they would start the project in July, but have never done any work and stopped all responses to us. Their office phone is no longer in service and they don't actually have their office anymore because the owner of the property has put them out for failure to make their payments. The only phone number we have is their sales rep who never answers his phone and his voicemail is always full, so it is impossible to leave a message. He has not responded to our text messages since early August. We just want our $3200 back.

  • Initial Complaint

    Date:08/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Renovate Rite because when we signed a contract with them on March 31, 2022 and gave them a deposit of $2,000.00 for them to screen in our deck, drop our hot tub on our deck, install two doors and stair railing we were told the job would be done in July.. On June 15, 2022 we gave them a second check for $10,625.00 for the one third of the amount for the job. It is now August. They are very unreliable about returning text and phone calls if at all. If they would've communicated with me I wouldn't be filing this complaint. They just applied for the permit for the job last week! Knowing since March that they were hired to do it! I find that very irresponsible! I have two different phone numbers for them, ************ and ************. I appreciate your help in this matter.Sincerely,********* (Hope) ******

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired renovate right company to do facial work around my house,they gave me an estimate of ******* then came back and said they couldnt do it for this price and my insurance company would only give them ******* more which made the total to be ******* ******* the owner told me I had to pay a down payment of ****** Which I paid in April 2021,I hadnt heard from Renovate Rite nor ************************* who is the owner and who I gave my check of ****** to,I texted him in February of ******************************************* which he did three months later saying he was going to get the job done as soon as possible , I hadnt heard from him so I texted another letter to him saying I wanted my deposit back which I texted him August 2022,I have called and left messages,and message him on my email and still havent heard from him I told him I will be talking to a lawyer to get my money back if he didnt reply by August 5,2022,I havent heard from him.the last address of his company was ********************************* telephone number was ************..I just want to get my down payment back so I can try to find someone else to do the work. I am a Senior on a fixed income and have breathing issues so I hate that they are taking people money and not doing the job. I hope someone can help me.

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