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Business Profile

Gun Equipment

STL Tactical Deals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its a complete scam, nobody responds to emails, nobody answers the phone, and the address is an *** storefront not a real business at all.

    Business Response

    Date: 10/17/2024

    Hello

    We are minority own business trying to get on our feet. We have been facing technical issues with our business website for past couple of days.

    Thankfully we have got full control back, we really apologize for the inconvenience caused & have issued full refund.

     

    If you need any other assistance feel free to ask.

     

    Thanks

    STL TACTICAL DEALS

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered GEMTECH 3-lug adapter on Apr 11, 2024 at 10:47 PM ET, credit card went through MerchantPOSSTLDEALS Amount$170.65 However, I never received the confirmation email. I sent email twice to check on check on the ****** of my order on April 14 and 16. I called on April 15 and left a message. No one replied my email and called back.

    Business Response

    Date: 05/03/2024

    Subject: Re: Rebuttal for Transaction Chargeback - Order #***** 

    Dear Merchant Services,

    I am writing to address the chargeback filed for, totaling $170.65, associated with an order placed by ********************* on April 11, 2024.

    Upon careful examination, it is evident that the transaction was legitimate and fulfilled in accordance with our company's policies and procedures. Here are the key points to consider:

    1. *Valid Transaction*: The transaction in question was initiated and authorized by the customer, *********************, on April 11, 2024. The payment was successfully processed through our merchant services.

    2. *Order Fulfillment*: We diligently processed **************** order, adhering to our standard operating procedures. The merchandise was promptly shipped to the provided address.
    3. *Tracking Information*: The order was shipped via ***** with tracking number ************. This tracking information confirms that the package was delivered to the specified address, providing tangible evidence of successful delivery to the customer.

    Based on the above points, it is evident that the chargeback is unfounded. We kindly request a thorough review of the provided evidence and a reversal of the chargeback accordingly.

    Please do not hesitate to contact us if further information or clarification is required regarding this matter.

    Sincerely,
    *********************
    STL TACTICAL DEALS 
    *************

    Customer Answer

    Date: 05/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************

STL Tactical Deals is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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