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Business Profile

Information Technology Services

Remarkable Systems Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Remarkable 2 from the vendor Remarkable. I activated it and it was not showing a subscription. I created an account. A year later realized I was being charged 2x a month for subscription but I would log onto my account and it would show only 1 subscription. Come to find out they have been charging the card based on my original email address plus the second account I signed up. This is all for the same device. Also, the email the original order was attached to does not show a subscription and has no way to cancel. Their entire business practice is deceitful. And they are claiming they are keeping the money and will not refund. Its not that much money but it is the principal.

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my reMarkable tablet and accessories directly through their website (remarkable.com). I also pay their premium subscription service ($8/**), which extends the one-year warranty to 36 months. One of the products I purchased has broken, and I am trying to file a warranty claim. However, their website makes it very impossible to file a warranty claim. The pages keep getting stuck and will not allow me to proceed, even after entering ALL of the information they ask for (purchase date, purchase number, serial number, purchaser email, etc.) When I reached out directly to their customer support team for help, they just kept sending me emails with the hyperlink to the broken webpage. I am infuriated. I've spent well over $700 on their website and cannot even get them to send me a $10 replacement part when I still have 30 months left on my warranty!?! I believe they are trying to deFRAUD customers by making the warranty system so difficult / impossible.

    Business Response

    Date: 04/17/2023

    This is not my customer.  I do not sell tablets.

  • Initial Complaint

    Date:07/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to login to the account. No one is responding to cancel the subscription. I have been trying to contact the merchant since March 11, 2022. I am getting charged $7.99 every month. I want the refund for all the charges from march to july. I also want to cancel the membership permanently and stop any more charges to my credit card

Remarkable Systems Inc is NOT a BBB Accredited Business.

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