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Business Profile

Mail Box Rental

U P S Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The UPS store is a drop off point for ****** returns. My paid prime membership includes free returns and clearly states no box/package/label required. This store tries to collect 14.95 for a box, when I did bring a box they said they wanted $1 for tape to seal the package. AS A PRIME MEMBER I FEEL I HAVE PAID FOR RETURNS AND SHIPPING IN MY MEMBERSHIP AND THEY ARE STEALING.

    Business Response

    Date: 08/04/2023

    The customer has paid for a membership with ******.  We "the UPS Store" are NOT ******.  Our Franchisor has made an agreement with ****** to process returns for their customers, however they (******) do not pay for any packaging services we must provide to get the package returned to them for the type of return their customer brought to us, therefore, we must charge the customer those feed to cover our costs.  If the customer had brought the item all packaged and ready to be shipped through UPS' system, there would have been no charge.

    In NO WAY does this constitute stealing as the individual states.  We provided a service and charged (a minimal amount) for that service.  If the customer did not want to pay it, he could have taped the box himself with his own tape.

    ***** ********

    *****

    Customer Answer

    Date: 08/04/2023

    Complaint: ********



    I am rejecting this response because:



    attached the return instructions clearly state no box or label needed. ****** has paid ups store for this and the store is trying to double charge customers $14 for a box and $1 for tape. 




    Sincerely,


    **** *******

U P S Store is NOT a BBB Accredited Business.

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