Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, I signed a contract with Asphalt Paving & Concrete to create a concrete patio in my backyard. That contract included excavating the area to a depth of 6 inches and installing 6 inches of concrete. What was ultimately installed was a concrete patio that is 6 inches above ground on one side of the yard and 24 inches above ground on the other side.When Asphalt Paving & Concrete started the project, I noticed that due to the slope in my backyard one side seemed like it would be installed higher than the other. I asked the workers but they did not speak English very well so I called the project manager, ***** *. Puff. He confirmed they would excavate 6 inches of dirt and pour 6 inches of concrete across the patio as we agreed on.That proved to be incorrect as the concrete patio was never installed flush to the yard but instead 6 inches above ground on one side and all the way up to 24 inches on the other side.After Asphalt Paving & Concrete left, I reached out to them saying we would need some steps to safely get off the back patio due to height from the yard. ******* response was to send me a quote for $2,480 without ever revisiting our property or inspecting the ****** fact, ***** only came to the house once in the process to give the initial estimate. He never came to inspect the job, didn't come back out after I sent him photos of the problem and I haven't heard back from him since rejecting his new estimate for the stairs.Other companies have quoted us for a significant amount of money to build stairs for the patio so I'm submitting this to see how we can move forward with Asphalt Paving & Concrete to fix their mistake.

  

  Business Response

  Date: 09/24/2024

  We are in the process of trying to resolve the issue with the customer

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and the business has called me to work on a resolution.  

  If they follow through, I'll be satisfied with this resolution.  

   
  Sincerely,
  
  ******* (****) *******

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of November in 2022, this company took out the old front sidewalk at my home and replaced the concrete per contract. However, by April 2023, the front slab had cracked across the middle. I emailed the company April 26th asking why the concrete had cracked. There was no response. I sent a letter to the company dated May 26th. No response.
  I was disappointed there has been no response.
  I was originally upset the workmen cut down a bush, even though the estimator told me all I had to do to prepare the landscaping was to cut back the hostas. I with held $140 from the final payment because of this. Mr **** responded to my letter of January 2023 saying we would review this in June. He never called or emailed concerning this issue after I emailed and sent a letter about the cracks.
  The concrete work was supposed to correct the cracked concrete. Now I have new cracked concrete.
  I

  

  Business Response

  Date: 11/07/2023

  We do not warrant a hairline crack.  Unfortunately any attempt to repair this area will make it stand out more.  Also the customer still owes us $140.00.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted this company in Aug. 2022 and they agreed to put it an asphalt driveway by Sept. 2022-Oct 2022. They did not do this. They had to take out the old driveway and replace it. I contacted them in April 2023. They came out on April 23, 2023 and dug it up and I have a rear entry garage. They did not show up on Friday as they said so I called the office and they said they would come out on Monday or Tuesday. I kept calling the office and then was told I will let them know and a whole week went by. I was parking on the street. I told them I want this done. On Wednesday, I got a call from ****** from the company and he apologized and said it will be Friday. I said I want this done and agreed last August 2022 and they still haven't come to pour the driveway in.
  
  I would like for them to finish the job and pour the asphalt driveway.

  

  Business Response

  Date: 05/08/2023

  We want to get the job completed as much as the customer.  The issue is the clay soil beneath the rock base.  It has to harden up, otherwise the soil will pump through the rock and then her drive would not hold up.  It should be towards the end of this week weather permitting.

  Customer Answer

  Date: 05/15/2023

  THE COMPANY I CONTRACTED TO DO THE WORK, FINALLY CAME OUT LAST THURSDAY TOCOMPLETE THE WORK.  AFTER THE LEFT I DISCOVERED THE JOB WAS NOT SATISFACT0RY . I CALLED TO ASK THAT THEY COME OUT AND INSPECT THE COMPLAINT.  I HAVE NOT RECEIVED A REPLY TO THE LEFT TELEPHONE MESSAGE..I VERY MUCH WISH TO HAVE THIS MATTER SETTLED . THIS IS A COSTLY AMOUNT OF PAYMENT. PLEASE HAVE THEM CONTACT ME ABOUT WHEN SOMEONE WILL FINISH THE WORK.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last July this company put in a driveway for me and now the concrete is falling apart in the driveway. I first reached out in November 2022 about the issue and have made 8 phone calls and text up to now to the contractor and was told he was going to come out and check on it. The contractor came out and said he took pictures of the issues. He was supposed to meet me but came at a time I was unavailable and I did not get a chance to show him all of the damage. Since then I received phone calls about the issue but they have not come out to fix my driveway. I have a 1 year warranty.

  

  Business Response

  Date: 05/02/2023

  We never received notification of this complaint.  We will reach out to the customer and get back to you in a couple of days.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted for them to build a patio. They were to take everything away and tear a retaining wall down and replace both. They left a space near the house. It started 2 away from the house. It extended to 8 inches. They did not pour the concrete evenly. They actually poured this in December, which is late in the season to pour concrete. I have kept contacting them and they continue to tell me they will get the info to the owners. They sent a guy to mix and fill in. It had already started to crack. They sent someone else out when I wasn't here and the patched it but he patched it in white and it is started the same day he tried to fix it. The concrete is a disaster. They mentioned in the contract that is should be a smooth service.

  

  Business Response

  Date: 10/17/2022

  We are meeting with the customer and addressing the issues.