Reviews

Review Details

• Review fromJonathan S

  Date: 07/12/2025

  1 star
  Ordered a controller back in December, was supposed to be a gift for a friend, never made it out of airbrush department. $284.78 is what I paid, Ive contacted multiple times about being refunded and they are still dicking me over it seems. Very bad service. I had previously ordered from them a few years ago and had good things to say but that has now changed. This is money I can use instead of it just being wasted. Im beyond upset, poor poor service, Ill never order from Controller Chaos again. Chaos pretty much sums it up,

• Review fromJeremy W

  Date: 05/30/2025

  1 star
  Ordered a controller in December. Still haven't received it and they aren't responding to me any more either. I guess I'm going to have to try to charge it back. Very disappointed because I have bought from them before and they used to be excellent.

• Review fromKevin G

  Date: 04/17/2025

  1 star
  Bought a controller from a convention two months ago emailing them back-and-forth and they are not willing to get back to me about my refund and refuse to get my money back. Horrible customer service and the people were very greedy when they realize I was paying with cash. Also called the customer service line was put on hold for 1 HOUR with the robot telling me Im first in line

• Review fromJacob A

  Date: 03/18/2025

  1 star
  Business was terrible. My purchase of a controller was delayed 4 months from having ordered it, and unlike other controller customization companies, there was no update to the customer as to the progress of the ********************* production. So we had to wait, with 0 updates, for 4 months, to the point where we began thinking we werent going to get any product for our purchase. And then, when we finally received our controller, outside of the color scheme, there was no details of our specifications for the controllers design. Would not ever recommend, as purchasing an item from this company leaves you in the dark, and without the product you paid for, as nothing you specify to be added to the controller outside of a simple paint job is added.

• Review fromCourtney H

  Date: 03/01/2025

  1 star
  CONTACT ME BACK I ordered a custom controller from Controller Chaos on December 18, 2024 (Order #CC-3527) for $351 as a Christmas gift for my boyfriend. Its now March 1, 2025, and I still dont have itor any clear answers. I paid for expedited shipping to ensure it arrived by Christmas, but tracking never worked, and it didnt show up. Since then, its been a nightmare trying to get a response. Ive emailed them multiple times (December 24, December 27, January 5, January 23, February 26) and only got vague, copy-paste replies blaming delays on their hand-built process with no firm ***. One rep guessed late January on January 8, but that came and went. I even waited on hold for nearly two hours one day, tried every extension, and left my number (--****) for a callback that never happened. This was a special gift, and Im beyond disappointednot just by the delay, but by their lack of communication and accountability. Spending $351 for this level of customer service is ridiculous. Id love to update this review if they finally step up, but right now, Id warn anyone to think twice before ordering. Date of experience: December 18, 2024

• Review fromDonald A

  Date: 02/28/2025

  1 star
  I honestly think this company is a scam. I placed my order on 11/14/3024, I have yet to receive my order. The only updates that I have gotten from them is when I reach out. Even then their reply takes about a week to receive. They dont have anyone ******* the phones. I have called multiple times in a row only for the same thing to happen every time. I would call, they would saw I have 5 people in front of me with a wait time of 8 minutes. The thing would update me every 2 minutes that I have moved up in place. At the ***************************************************************************************************************** I could wait on the line. Mind you I would be first in line at this point. After telling it I would wait, it tells me Im 3rd in line and a 8 minute wait time. At the 20 minute mark it tells me that all customer service representatives are busy and forcefully hangs up. This shouldnt be how you run a business. I am in the process of trying to get a refund now. Will see how long that takes to get a reply out of them.

• Review fromMeagan W

  Date: 11/18/2024

  1 star
  Ordered a controller in July as a gift for my son. A month or so went by and I emailed for an update. They responded quickly to that email explaining the process and that the order was on track to be delivered by September. It will be December soon and we do not have the controller. Ive emailed multiple times for an update. No response. My son did not pick an overly customized controller. It should not take this long. The lack of responses is frustrating. Im paying monthly on a product we still dont have and at this point I dont think we will get and I probably wont be able to cancel because they dont respond.

• Review fromMichael H

  Date: 10/25/2024

  1 star
  How this company has sponsors at all, I will never know. They’re very clearly a scam. I ordered a fight stick now over a year ago, and have not received it STILL. I was calling them weekly, trying to find out why it just never shipped, and the representative on the phone just gave me the same runaround responses as to why. I’m sure I won’t get it. And as of this writing, I believe they’ve blocked my number so I cannot even call anymore. Do not buy from them, not even at whatever convention they pop up at.

• Review fromKorey D

  Date: 08/16/2024

  2 stars
  I'm torn on what to think right now. I have used Controller Chaos a lot in the past and NEVER had issues. I've probably ordered a total of 6 or 7 controllers for myself, friends, and family. But I haven't ordered on in a couple years. Until this year. I ordered a controller in April and have yet to get it. They changed their site which stopped allowing me to track my order. Email worked for a little then that stopped. Now I have to call to get update. For the past month in a half to two months they keep saying it would be sent in a couple days. That went on for about 3 weeks. Then finally said it would be sent the next day because it was actively being worked on during that phone call (Tuesday Aug 13th). Well it still didn't ship out. Went to call today (friday), they're closed. ****** says open. I get it things can change and not be updated. Well I was going to wait to call until today just in case if something happened to give them time. But also potentially cancel my order. I'm tired of the run around, the stalling, and excuses or reasons why it can't be done. Maybe it's inflation, maybe it's a shortage (which they told me twice they didn't have two different items to build at two different time) but it all is starting to seem fishy. I don't know what has happened to the company but it's ashame.

• Review fromCody S

  Date: 07/19/2024

  1 star
  Same issue as ******* below!! It's been 5 months. New excuse everytime. Got a tracking number but it's still never been sent. **** didn't pick up, I'll drop it off today". We've been extremely on top of it, and still no luck. Pretty sure **** is the only one working there. He goes and "yells" at people and gets it taken care of, but never does anything.