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Business Profile

Games

Brain Game

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waiting for a package got a link to pay 2 dollars to ship. Next thing I know get a email from this company. I payed them the 2 dollars .and they signed me up for subscription that never needed or wanted. Unsubscribed .

    Business Response

    Date: 12/23/2022

    Dear ***,


    This is a replay to the notification received on December 15th 2022.
    Our services at ************** consist in getting access to premium online games content, providing a different experience to customers, giving customers the freedom to choose what and when to access and view. We have promoted through a third party website a 2$ for 3 days full access membership to try out our services. After evaluating Ms. ******* ************* request, we could see that the cancellation was requested by the customer on December 15th, 2022 and was unsubscribed as requested, ensuring that no further charges are made. We can also confirm that the customer has been refunded the 2$ paid.

    Respectfully, we therefore request that the claim against us be dropped for the above exposed reasons.

    Sincerely,
    ***** * **********


Brain Game is NOT a BBB Accredited Business.

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