Reviews

Review Details

• Review fromAmanda G

  Date: 06/23/2023

  1 star
  My son’s insurance company uses NIA to determine eligibility
  for patient procedures. My son was initially hospitalized for a brain
  injury, but then developed meningitis and therefore a lumbar drain and
  treatment were put in place. All of this is documented in the notes of
  the paperwork given to NIA for review. The “Physician Reviewer”
  determined my son was ineligible for the requested Lumbar Spine CT.
  Based on guidelines set forth for determining eligibility, my son 100%
  qualifies for an approval of the Lumbar Spine CT.
  I called NIA to speak to them about the decision of this “Physician
  Reviewer” and I eventually spoke with a manager named ******. We talked
  in circles because she seems like the type of person who is not mature
  enough in life to accept responsibility for mistakes. ****** politely
  argued with me about how she felt this was a valid decision but because
  we kept taking in circles, she claimed to have spoken to a second
  “Physician Reviewer” while I was on hold. When Katina came back on the
  line, she let me know the second opinion was upheld by the first one.
  NIA sent me a packet of information on the denial, including my sons
  medical records and all documentation of both his head injury AND the
  lumbar drain and issues he had while hospitalized. My son also obviously
  is entitled to an approval simply based on the fact that he has a “new
  footnote” and that is solely a reason in itself to warrant an approval
  of the Lumbar Spine CT.
  I do not believe this company to be competent enough to make such
  determinations on behalf of insurance companies, especially when
  patients are legitimately in need of services or procedures. SHAME ON
  NIA!

• Review fromFRANCES D

  Date: 01/09/2023

  1 star
  WORST COMPANY DESIGNED TO DENT THE DISABLED ANY AND ALL SERVICES AND THEY DONT ANSWER THEIR PHONES SHOULD HAVE MINUS 5 STARS