Complaints
This profile includes complaints for Handicare Patient Handling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The installer was 101 Mobility. They have graciously worked with me despite Handicares inability to resolved the issues or provide a safe and functional product.
101 Mobility
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s, and receipts showing repeated attempts to fix the problem. Although many records exist, they do not tell the full story, as I often waited weeks for the stairlift to be repaired or had to use it with several safety features disabled by the technician.I am requesting BBB assistance in resolving this issue fairly and quickly. I am seeking a 50% refund ($7,500).
Business Response
Date: 04/25/2025
I am responding to the issue noted above relating to a STAIRCHAIR that apparently is non functional from day one of installation , Unfortunately without the servicing Or installing dealers name, contact information Or the Job # for the product in question I am unable to investigate these complaints and provide proper insight into what has taken place.
If we can be provide with such details we will investigate
Business Response
Date: 05/13/2025
As previously responded to , I have no supporting information on this claim I need to know who the original installing dealer is and any service records that the consumer may have.
Handicare works with a Dealer network not direct to the end consumer so without this information it's unable to be reviewed & provide any support
Customer Answer
Date: 05/15/2025
Documentation attached showing the product needed to be consistently reset by a technician along with replacements of wire harnesses, wire repairs, and replacing carriage.Business Response
Date: 05/15/2025
I am currently reviewing the documents provided , my records on service only show history starting in May of 2024 this could be due to Handicare not being part of the ******* banner until 2023, the installing dealer in no longer associated with ******* we have closed this account.
******* / Handicare will review and reply with an action plan
Customer Answer
Date: 05/19/2025
Complaint: 23241124
I have reviewed the business' response and am rejecting it because:
Thank you for reviewing the service record. To restate, the service record, although long, does not show how the stairlift was not working in between most of the service visits. It does show how we had problems within the first month of installing.I look forward to your response.
Sincerely,
****** ******Customer Answer
Date: 05/21/2025
Complaint: 23241124
I have reviewed the business' response and am rejecting it because:
I was told by the previous dealer that Handicare said there was nothing else they would do with the unit as it is out of warranty. The unit was no longer working and has been uninstalled. It is in 101 Mobilitys possession.
Sincerely,
****** ******Business Response
Date: 05/20/2025
We have engaged with a new local dealer to see if we can have them come out and perform a complete review of the installation & the product . Once we have this secured you will receive a call for our VP of sales to work with you on a plan of actionBusiness Response
Date: 05/23/2025
After further review with the installing dealer 101 Mobility it has been brought to our attention that the original unit was removed and replaced with a competitors product by the same installing dealer of the original unit.
This removal was done by the dealer without any discussion or approval with ******* / Handicare , as previously indicated we sell to a dealer network who sells and maintains the product with their client base , any request for reimbursement needs to be addressed between the dealer & the client.
Customer Answer
Date: 05/29/2025
Complaint: 23241124
I have reviewed the business' response and am rejecting it because:
Heres a professional and firm response you can post to the BBB in reply to Handicares message:
Consumer Response:
Handicares response is deeply disappointing and reflects a refusal to take responsibility for a consistently defective product. While I understand that Handicare sells through a dealer network, the unit itself was manufactured by Handicare and never functioned reliably from the start. It routinely failedsometimes within a week of repaireven after the carriage was replaced. These repeated failures created dangerous situations, especially for someone like myself who is paralyzed from the chest down and depends on a fully functional mobility device.
The fact that the installing dealer ultimately replaced the unit with a competitors product only reinforces how unreliable the Handicare unit was. It also underscores the severity of the problemthat a full replacement was the only viable option after multiple failed repairs. For Handicare to now deflect responsibility and point to the dealer as the sole party liable is unacceptable.
I will be leaving a public review to share my experience with other consumers. I trusted Handicare to provide a safe, reliable product and they have failed to stand by it. I remain open to resolving this matter directly but will pursue additional avenues if needed.
Sincerely,
****** ******
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