Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled and order for a ****** 550 Case feeder for $555.54 which *** is retuning to Graf & Sons, however they electronically took the full $555.54 from my bank account before resolving the transaction as promised. They additionally lock me out of my online account so I am unable to check the status/progress of my return/refund. They have not replied or responded to any of my emails. My refund should be approximately $500.00 due from Graf & Sons and I have yet to see that amount put back in my account!
Business Response
Date: 04/01/2025
Mr ******* placed an order on our website 3/16/25. He specifically selected adult signature. After the order was shipped on 3/18/25 he stated he found the item cheaper. He also stated he would not be available to sign for the delivery at the time it was scheduled. We did offer a discount for the handling charge which he refused. We turned the delivery route around with the carrier. The item was returned 3/25/25 to us and his credit was issued less the 10% restocking fee. I am unsure what account we had him locked out of as it was not his customer account. See attached proof.
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