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Business Profile

Consumer Finance Companies

Courtesy Loans

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is stating the I have a late charge, which is incorrect, I have statements to show proof that my account has been current. I pay on the 2nd Friday of each month and have been doing so for 6 month as of 5/10/24 and have never been told this information, now all of a sudden I am receiving a call about a $10 late fee. When I spoke with a woman at the location, she stated that she did not care what my bank or my proof says, and their records show I have a late fee, and then she hung up on me..

    Business Response

    Date: 10/28/2024

    On 10/23/2024  staff called ***** as she was still past due $10.46. Customer did in fact make a payment on 10/11/2024 however it was not a full payment. The payment amount per the signed contract is $114.23 and customer paid with a check in the amount if $114.00 as well as on 9/13/2024. The late charge came from the payment on 9/13/2024 as the check amount was $114.00. I did however, apply .50 to finish off both of the payment amounts for September and October to prevent another $10.00 late charge for October.  However, Courtesy Loans will not be waving the late fee as customer did not pay the full payment. Staff was trying to explain this to the customer when her husband took the phone and was yelling and cursing at the staff so the call was disconnected after she replied with, "your husband isn't going to speak to me like that."  

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