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Business Profile

Garbage Removal

Dayne's Waste Disposal Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Coming and picking up trash wayyyyy before opening hours of the contract. 2:55am!!!! The storage unit behind us where we live uses them and we have gone as far as complaining to the company itself and its gotten worse. We are maybe less then 100ft from the dumpster and it wake me up (very pregnant and cant sleep already) my husband (just got diagnosed with cancer so the pills he takes makes him tired, so being able to get rest is important) and my daughter whos not even but barely 2. Imagine the noise they have to be making to wake ALL of us up in the house. There are plenty of other people around that would say the same. The dumpster sits right in the middle of a residential area.

    Business Response

    Date: 04/29/2024

    Our contract with the City of ********** allows us to pick up commercial accounts anytime. We apologize for any inconvenience this may cause you. 

    Thanks,
    *************************
    Office Manager

    Customer Answer

    Date: 04/30/2024

    Complaint: 21555082

    I am rejecting this response because: I have looked up the contract, and yes it may, BUT, NOT in residential areas. The city of ********** has been notified not by just one house. Every house on this side of town. Just because there is something commercial inside a residential area does not make it commercial. Especially when the trash is less then 50ft from houses. 



    Sincerely,

    ***********************************

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