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Business Profile

Funeral Related Services

S Carter Monuments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a grave marker from them and someone told me to go check on the grave. because there was nothing there. I  paid over 100 dollars for a grave marker and they didn't put it on my Moms grave and there is no one at the office to talk to.  I have been calling them with no response. 

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 7, 2022, my sister sent a $350 check from our joint bank account to S. Carter Monuments to pay them to add the year "2021" onto our parent's headstone to update the year of our mother's passing. They cashed the check on March 30, 2022, but as of today, the work has still not been completed and they will not return phone calls or emails for follow up. My sister even sent a certified letter which was subsequently returned to us due to the postal services' inability to deliver to the owner. My sister was able to catch the owner outside the shop in June of 2022, and he acknowledged the date still needed to be updated and also acknowledged that the headstone would be reset to center it above their grave since it was placed in extremely off center when it was put back in the ground following our mother's internment. Due to the amount of time that has passed with no action, and due to the fact that the owner is not responding to our requests for an update, we are seeking your assistance with resolving this issue so that our parent's headstone will be updated with the year our mother passed away and moved to be centered properly above their grave.

    Business Response

    Date: 01/20/2023

    I am sorry this file must have slipped through the crack.  I do recall this file.  I am currently in the process of closing down my business.  I am currently working through a few files and I will put this file on the pile to make sure it is completed as soon as possible.  

S Carter Monuments is NOT a BBB Accredited Business.

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