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Business Profile

Handyman

Mr. Fix-it
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/10/2022 using home warranty company I filed service request on our boiler. The contractor ** ***-It was assigned to our request. *** ***-It came in August 2022 to do service and all he did was look at it and advised the boiler needed parts replaced and would be back in September or October. There was no follow up and once I tried reaching out to *** ***-It he would tell me a day “he could make it” but wouldn’t show and no phone calls. When I told him I have 4 children under the age of 5 in my home and we needed it fixed as soon as possible because cold weather was coming he stated “yeah it’s going to get cold but then warm up that’s just how fall works”. The home warranty has attempted to contact as well and either no response or he will say a date but not show up. There has been no contact and I have no heat in my home with 4 small children.

    Customer Answer

    Date: 04/13/2023

    He never came out.  I found another company to come out and fix it.  My home warranty company reimbursed us for it. 

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