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Business Profile

New Car Dealers

Moberly Motor Co

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Moberly Motor Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had them diagnos my vehicle and fix it and in the process of the repair they damaged my catalytic converter which was very expensive and caused my check engine light to stay on, after 2 weeks of calling about it every other day they kept saying they'd get back with me and never did until 2 weeks later when I called they finally said they would see if they could fix the issue , said the catalytic converter they had damaged was to expensive for them to cover the damage they had done and told me the damage they had done to it wasn't why the converter failed even though it didn't have a fault for converter being bad until after the had damaged the part

      Business Response

      Date: 08/23/2024

      Our Service Manager ********************* called *************************** and discussed the situation.  The check engine light on ****************** vehicle was a result of the catalytic converter getting antifreeze and excessive oil into it from the #4 cylinder of the engine having issues.  The engine sent excessive fluids into the exhaust and then into the catalytic convertor and this resulted in excessive heat in the converter and internal damages causing the check engine light to come on.  It was explained to ******************.  The **** on the exterior of the catalytic converter did not cause the check engine light to come on or the internal damage within the converter.  It was consequential damages resulting from the engine failure problems.  During the initial diagnosis of the engine problems the damage within the catalytic converter was not noticed or known at that time.

      ********************* offered a 30% parts and labor discount to replace the catalytic converter.  *************************** has accepted the discounted repair offer and the converter has been ordered.  Replacement of the converter are scheduled for Monday  August 26, 2024.

      We anticipate this being an agreeable solution for both parties on this situation.

      *********************

      Service Manager   Moberly Motor Co.

    Moberly Motor Co is NOT a BBB Accredited Business.

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