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Business Profile

Plumber

Magic City Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company because they broke the sewer clean out pipe when they were out. Doing a clean out and an unclog. He said because I filed a former complaint against them.I could get somebody else to fix it and called me a dumb ** b****

    Business Response

    Date: 03/19/2025

    I am the owner of Magic City Plumbing. This is not what happend. On May, 17 2024 she called and asked how much it would cost to auger her outside clean out, I gave her an estimate. When we got there that was not the problem. The toilet needed to be pulled and it was going to be more work. She agreed and was happy when we left. The next day she called complaining about the price. She said she was going to turn me into the BBB and she did.

     

    She left a message over the weekend and I returned her call this morning. She said the storm and a limb hit her clean out and wanted us to come fix it. I told her we did not want to do work for her because of the problems the last time. She got mad and said we broke her clean out and she was going to turn me into BBB again and ruin my reputation. I alway stand behind my work and try to make everyone happy but sometimes it is not possible.

     

    We did not break her clean out.  She is making post on ******** and harassing me.

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i WAS HAVING A PROBLEM WITH ONE TOILET CLOGGED UP IN MY HOME. I CALLED TO GET AN ESTIMATE HE SAID $200. THEY COME OUT IT TAKES 1 HOUR AND 45 MINUTES TO DO THE *** WHICH IS FINE. IT WAS RAINING AND MUDDY. I HAD TO TELL ONE OF THE GUYS TO NOT WALK ON MY CARPET WITH WET AND MUDDY SHOES ( he was already on carpet when i caught him) THEN THIS SAME GENTLEMAN HAD ATTITUDE ABOUT ME HAVING HIM TALK THROUGH THE SCREEN DOOR. i KEEP CLOSED BECAUSE IT DOES NOT WORK PROPERLY. AFTER *** WAS COMPLETEE SECOND GENTLEMAN THEN TELLS ME THAT THE *** WAS NOT ACCURATE ITS GOING TO BE A LITTLE MORE. THAY COMPLETE *** GO OUTSIDE TO WRITE THE **** , THEN TELL ME ITS $365. NOT A BIT MORE A LOT MORE. I CALLED THE OFFICE LATER TO HAVE A BREAKDOWN OF **** NO ANSWER AND NO RETURN CALL. I HAVE TRIED TWICE. WHEN I WENT OUTSIDE THEY HAD REMOVED A CRAWL SPACE OPENING AND JUST LEFT IT OPEN DID NOT PUT IT BACK AS FOUND. I FEEL LIKE THEY DO NOR RESPECT MY PROPERTY AND JILTED ME ON THE ***. CHARGING MORE THAN WHAT WAS QUOTED. ITS NOT MY FAULT THEY QOUTED WRONG. HAD I KNOWN IT WAS GOING TO BE THAT MUCH I WOULD HAVE CALLED AROUND. ITS A POOR WAY OF DOING BUSINESS. I THINK **** SHOULD BE ADJUSTED AND I SHOULD RECEIVE A BREAKDOWN OF CHARGES. THEY CLAIM TRAVEL TIME ITS 10 MINUTES TO MY HOME I GOOGLED IT.

Magic City Plumbing is NOT a BBB Accredited Business.

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