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Business Profile

Sewing Contractors

Sew-It-All by J

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wedding dress was taken to ******** in May 2022 for my wedding in September 2022. She told me multiple times my dress as well as my bridesmaid dresses would be ready on time. I had pictures scheduled September 19 2022 and was scheduled to pick my dress and the others up that day. She told me that my dress and the others were ready. They were not. She charged me 250 and will not refund my money. Not to mention the money she cost me as my pictures had to be canceled the day of. I also had to take my dress and the others to a new seamstress and had to pay them also.

    Business Response

    Date: 11/02/2022

    This customer took the finished dresses (wedding dress and three bridesmaid's dresses) with her.  I asked her only to pay for two of the bridesmaid's dresses and she agreed.  I gave her a full refund.

    Customer Answer

    Date: 11/04/2022

    Complaint: ********



    I am rejecting this response because: while she did refund the $250 that was paid to her, she still owes for the pictures that I was unable to get because of her negligence and lies. She was asked multiple times if things would be finished or if I should reschedule. She openly stated that I should not reschedule or cancel my photos as she would have everything done the day of the photos. She did not. She needs to reimburse the money I lost due to having to cancel the day of the photos due to her lies.

    Sincerely,

    ******** **********

Sew-It-All by J is NOT a BBB Accredited Business.

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