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Business Profile

Heating and Air Conditioning

Shannon Heating & Cooling Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/22/24 & 11/6/24 Quoted for 6 hours of labor job took 3 hours. Charged for 3 hours of travel time. Charged for their drive time from their shop which is 20 minutes from my house and to the next client. And the next client is also charged for the drive time to them.

    Business Response

    Date: 11/12/2024

    customer was quoted $1193.50 for job, invoice total was $1117.77, customer complained about 6 hrs, explained to customer about trave time and that we had 8.5 hours logged on this job, gave customer $100.00 discount, customer paid $1017.77

    I tried to attach pictures to this but could not, said files were too large. i only had 3 pictures to attach

    Customer Answer

    Date: 11/13/2024

    Complaint: 22524996

    I have reviewed the business' response and am rejecting it because:
    Charging for travel time between clients is unethical. You cannot fairly charge a client to drive to the next client. 


    Sincerely,

    ********* ******

    Business Response

    Date: 11/20/2024

    we would deduct $100.00 more

    Customer Answer

    Date: 11/21/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ********* ******

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service Call 07/13/2022, Job# ********, Invoice #******. Charge $150.00. Diagnose and repair. Failed to diagnose and left. I called again and asked if they could send out someone more knowledgeable and experienced and since they failed to determine problem on the first call if they could waive the service fee. They would not. In the end I diagnosed and repaired it myself. So Im out a $150.00.

    Business Response

    Date: 09/27/2022

    ************** money has been refunded.

    Customer Answer

    Date: 09/27/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

Shannon Heating & Cooling Inc. is NOT a BBB Accredited Business.

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