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Business Profile

Sanitation Consultants

Airvo Waste Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sanitation Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waste removal has been entering my driveway every trash Friday morning. Trespassing. Today our trash was not picked up. I made on time payments.

    Business Response

    Date: 12/02/2024

    We received a letter from Mr. ***** dated 11/15/2024.  In the letter it said it was a legal notice that our companies employees and our trash truck were prohibited from entering his property. He stated in the letter it was due to previous communications of him telling the employees we could not use his driveway is why he wrote the letter.  We have no knowledge of those past communications.  The letter stated that we could only contact him in writing.  We are reaching out to his landlord to find out a peaceful resolution to make everyone happy.  Mr. ***** reached out to us on 11/27/2024 to inquire why his trash was not picked up on 11/22/2024.  We explained to him that we received his letter and that it stated we could not enter his property or call him.  He said that we could still pick up his trash we just could not access his driveway.  We told him we were reaching out to the landlord because with out access to his driveway we could not continue to pick up his neighborhood.  We did tell him if we had permission to grab the can out of his driveway we would dump it on 11/29/2024 and we did indeed dump his trash.  But we did tell him that we would have to find away to make this work. 

    Customer Answer

    Date: 12/03/2024

    Complaint: 22594760

    I have reviewed the business' response and am rejecting it because:
    They cancelled our service for no reason on 12/03/2024 in response to my request that they dont use my driveway when the trash cart is at the curb of the driveway not on private property. No communication whatsoever from this company.  Very hard to get in contact with.  Barely answer there phones.  

    No way to email this company.

    Sincerely,

    ****** *****

    Customer Answer

    Date: 12/05/2024

    This is September 2024  they trespass multiple times after this video.  

    Customer Answer

    Date: 12/05/2024

    This is September 2024  they trespass multiple times after this video.  

    Customer Answer

    Date: 12/05/2024

    I have full video but the site will not allow me to upload.  

Airvo Waste Removal is NOT a BBB Accredited Business.

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